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Advisor, Client Solutions

FactSet

FactSet

Customer Service
Hyderabad, Telangana, India
Posted on Monday, November 20, 2023

ABOUT FACTSET

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

PROCESS BRIEF
Client & User Support is an industry-leading and award-winning client service team starting in Hyderabad, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving.

JOB RESPONSIBILITIES

  • Answer client questions globally through expert telephone, email, instant message, and proprietary communication channels

  • Support FactSet applications

  • Create custom FactSet models and screens

  • Solve complex financial queries

  • A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel

  • Follow procedures for maintaining the highest level of quality support for all FactSet clients

  • Share ideas and promote suggestions for improvement of workflows

  • Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development

  • Meet targets and goals set by exhibiting motivation and high performance

  • Attend internal meetings and training sessions and complete projects as requested

  • Keep up to date with the market we are operating in, including our products and competitors

  • Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure

  • All FactSet policies can be found on-line at MyRewards@FactSet

  • It is the employee’s responsibility to keep updated with any changes made to them

JOB REQUIREMENTS

  • MBA, B.Com, or BBA into Finance (Experienced)

  • English spoken fluently

  • Strong analytical and problem-solving skills as well as experience in advanced web searching

  • Highly organized

  • Genuine interest or experience in financial markets

  • Excellent communication and interpersonal skills

  • Hardworking and proactive

  • Ability to work independently using creative thinking without extensive direction

  • Strong work ethic and highly self-motivated

  • Positive team player attitude

  • Willingness to work in U.S. shifts

  • Job Location: Hyderabad

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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