Advisor, Client Solutions
FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.
Client & User Support is an industry-leading and award-winning client service team starting in Hyderabad, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving.
Answer client questions globally through expert telephone, email, instant message, and proprietary communication channels
Support FactSet applications
Create custom FactSet models and screens
Solve complex financial queries
A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
Follow procedures for maintaining the highest level of quality support for all FactSet clients
Share ideas and promote suggestions for improvement of workflows
Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
Meet targets and goals set by exhibiting motivation and high performance
Attend internal meetings and training sessions and complete projects as requested
Keep up to date with the market we are operating in, including our products and competitors
Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure
All FactSet policies can be found on-line at MyRewards@FactSet
It is the employee’s responsibility to keep updated with any changes made to them
MBA, B.Com, or BBA into Finance (Experienced)
English spoken fluently
Strong analytical and problem-solving skills as well as experience in advanced web searching
Genuine interest or experience in financial markets
Excellent communication and interpersonal skills
Hardworking and proactive
Ability to work independently using creative thinking without extensive direction
Strong work ethic and highly self-motivated
Positive team player attitude
Willingness to work in U.S. shifts
Job Location: Hyderabad
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.
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