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Associate Client Support Engineer, Technology Solutions (Manila FY24 Q2)



IT, Customer Service
Manila, Philippines
Posted on Monday, November 20, 2023

About FactSet:

Company Overview:

FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 162,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.

Values That Define Our Challenges

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

Department Brief

Technology Solutions Engineering offers exciting opportunities. Client Support Engineers communicate directly with clients’ end users, business units, and IT, as well as any FactSet employee including FactSet engineers, product developers, consultants, and account teams. With the rapid evolution of FactSet products and services and ever-changing corporate environment, Technology Solutions Engineering is instrumental in supporting our client base and employees.

While this position will begin as operational in nature, an intermediate understanding of the FactSet products and services, and FactSet corporate environment, will assist individuals to progress in this role. Tools and workflows will be provided for individuals to use in this role – although outstanding candidates will be able to improve upon and optimize workflows and documentation.

To find out more about the opportunities FactSet has to offer you, please visit us at

Job Responsibilities:

  • Support FactSet clients with issues related to installation, connectivity, performance, stability, security, and Office Integration

  • Support FactSet clients through phone, email, instant messenger, or web filed issues

  • Create and follow support documentation

Job Requirements:

  • No prior industry experience required

  • Business-level written and verbal English communication skills

  • Experience interacting with clients is preferred but not required for entry level positions

  • Strong analytical and problem-solving skills

  • Excellent time and task management abilities

  • Ability to read and interpret technical documentation

  • Willingness to work on a shifting schedule

  • Graduate of any Information Technology or Computer Engineering related course

What’s in It for You:

  • Joining a stable and growing firm with a proven track record of success for over 40 years
  • A community of thoughtful, innovative minds that value collaboration, and welcome your new ideas to the table
  • Mentorship and growth opportunities from senior employees
  • A focus on your career development with dedicated monthly time to attend conferences, online learning seminars and build your network
  • A robust social community involved in volunteerism, intramural sports, and team building events
  • Business resource groups that align with our DE&I strategy to create an inclusive environment for all
  • Flexible working options: in-person & hybrid

Returning from a break?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

Additional Information

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify