The Position

Partnership & Access Liaison (PAL), Neurological Rare Disease - Upstate New York/New England

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Opportunity:

As a PAL your role involves supporting patients and caregivers interested in learning about a treatment option for Spinal Muscular Atrophy (SMA). This field-based position provides reimbursement and educational assistance to patients and caregivers considering or undergoing therapy. Key responsibilities include building advocacy relationships, supporting the SMA community at events, and collaborating with patients, families, and physicians to address medication access barriers. As a PAL you will work with various internal teams to meet local territory needs and requires knowledge of pharmaceutical reimbursement.

Key Responsibilities:

• You will provide education and ongoing support to patients and caregivers, including product information, dosing and administration, reimbursement services, and other needed education

• You will maintain regular contact with patients and respond to their specific requests

• You will assist patients with insurance options and resolve logistical challenges with insurance and pharmacies

• You will create awareness and educate through local advocacy and programming, including coordinating patient programs and education at conferences

• You will need to respond promptly to patient and caregiver questions and concerns, providing resources to resolve issues, while ensuring compliance with HIPAA and patient privacy policies

This is a field-based role that will cover Upstate New York/New England. It is preferred that candidates live in Upstate New York or any New England state (MA, CT, RI, NH, VT, or ME). This role will cover 3 Ecosystems.

Relocation Benefits are not available for this role

Who you are:

Required Qualifications:

• Bachelor’s Degree required

• Clinical experience with patients strongly preferred

• 5+ years of field-based experience in patient services/reimbursement/pharmaceutical desired

• Experience directly supporting patients required

• Ability to speak empathetically and connect with patients and families facing challenging medical diagnoses

• Strong communication skills including public speaking and presentation experience

• Knowledge and adherence to HIPAA guidelines, FDA requirements, and internal Compliance guidelines

• Ability to effectively collaborate with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses

Preferred Qualifications:

• Registered Nurse preferred, not required

• Case management experience preferred

• Orphan or Rare disease experience preferred

• Bi-lingual English/Spanish preferred, not required

• Account management/institutional experience preferred

Overnight travel may be required. This position requires significant driving of either a company-provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. This position will require approximately 20% travel, including some overnights and weekends. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

The expected salary range for this position based on the primary location in New York is $136,000-$253,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.