ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

Purpose of the role

Incumbents will be responsible for delivering high quality, personalized customer service in a team-based HR Shared Services environment. Key accountabilities support org administration/data management related efforts taken to ensure compliance and accuracy of employee data in our HCM system. Along with transactional processing, this includes ongoing auditing, heavy involvement in validation processes and guidance to users as to how information should be captured to enable consistent reporting and analytics of employee related information.

KEY ACCOUNTABILITIES

1. Receives and processes in-bound global requests for org administration transactions. Transactions are to be entered into the HCM system accurately and timely, as appropriate for the action requested. This requires a strong working knowledge of Workday (HCM) and functional requirements (payroll and benefit rules, procedures and regulations). This includes, but is not limited to:
a. Org Admin tasks
b. Organizational restructuring
c. Assigning superior organizations
d. Move workers
e. Data corrections
f. Mass salary increases
g. Global Audits – understands content of existing audits and recommends new audits needed to maximize data integrity
h. Experience in using EIB’s & WD security knowledge preferred.

2. Manages workload and employee communication through a case management system (ServiceNow).
3. Provides guidance to assist HR Direct Tier 1 Representatives in the structure and use of data in the Workday system.
4. Performs background research and follow-up activities needed to resolve an organizational or data request that cannot be resolved at the time of initial contact
5. Conducts necessary communications with customers to resolve the issue and communicates results/findings
6. High level of involvement in ongoing global data accuracy
a. Manages all incoming org administration requests
b. Identifies user trends and communicates to analysts when audits or training opportunities exist that could minimize errors
c. Makes recommendations to Solutions Development Analysts on process changes to update, simplify, and improve processes and procedures that would enhance service provided to customers or improve effectiveness