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GM] OTA Delivery and Execution Manager

General Motors

General Motors

Incheon, South Korea
Posted on Thursday, February 8, 2024

Job Description

Onsite - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week

The Role

Within GM, Digital Services and Experiences (DSX) focuses on providing world class customer experiences and maximizing the value delivered by connected vehicle services such as OnStar. Over-the-Air (OTA) programming is a complex feature that relies on strong multi-functional team process. The individual in this role will be responsible for the execution/delivery of OTA updates into specific projects aligned with GM’s global vehicle development process.

Strong communication and interpersonal skills as well as proven problem-solving abilities as you will work across multi-functional OTA disciplines to deliver updated software content to engineering development, preproduction, and production vehicles. Other key initiatives include process improvement and proficiency gains (i.e. innovation) around the use of growing OTA capabilities.

What You’ll Do -

  • Understand core strategies, feature requirements, and operational process requirements for OTA programming.
  • Understand and support project timelines and software campaign rollout timing.
  • Work with multi-functional OTA teams to deliver updated software content to engineering development, preproduction, and production vehicles.
  • Work via a multi-functional effort with Product Development, Aftersales Engineering, Development, and other resources who support software updates, from project inception, validation, and approval process through delivery.
  • Collaborate with our Validation Team partners to develop and execute a comprehensive validation plan to ensure robust field performance.
  • Work as liaison to escalate and prioritize issues, assist in technical triages (as needed) and track corrective action from technical teams to closure.
  • Define/refine robust scalable execution processes and formally document for use by all engaged in the OTA discipline.
  • Measure key performance indicators (KPI’s), identify gaps in performance, and use transactions & interactions to improve the overall OTA Customer Experience.
  • Provide regular status updates on current performance and performance enhancement activities
  • Strong communication and interpersonal skills as well as proven problem-solving abilities
  • Update related process flows, performance, and other documents to reflect the changes and communicate them with all the stakeholders
  • Identify necessary process improvement and proficiency gains (i.e. innovation) by working with other business stakeholders such as global stakeholders and SMEs
  • Participate/Lead design/process related technical discussions with development teams and/or other stakeholders
  • Work with cross functional teams to acquire test vehicles
  • Ability to prioritize work with only limited direction from supervisor.

Additional Job Description

Your Skills & Abilities (Required Qualifications)​​ -

7-10 years of troubleshooting/triage and system analysis experience (operations environment preferred)

Experience in process definition (requirement), validation or operation of service delivery processes

Demonstrated ability to build strong cross organization relationships to facilitate cooperation and coordination

Strong demonstrable experience and understanding of application architecture and design principles related to system integration of client components, web services, and databases

Strong RDMS (relational data base management) database skills and significant Oracle/SQL/Hadoop/Hive query & development experience.

Strong Power BI, Cognos and Tableau or other relevant BI reporting systems.

Proficiency with MS Office suite

Technical background or Level 2/3 support in problem solving to identify, priorities and communicate complicated technical issues

Knowledgeable and comfortable with new technologies and business models

High level of interpersonal skills to work effectively with others

High level of analytical ability where problems are unusual and difficult

Experience working with technical teams during time sensitive/issue resolution incident management

Excellent verbal and written communication skill in English and Regional Language.

Handle escalated tickets and issues from customers

Position requires operational support per on-call schedule

Travel as required to fulfill responsibilities < 5%

What Will Give You A Competitive Edge (Preferred Qualifications) -

Preferred Skills:

Prior experience with vehicle infotainment, telematics, or navigation systems

Knowledge of OnStar System and support systems.

Direct experience at OnStar in one or more of the following areas:

Requirements definition

Issue resolution

Product validation

Process definition

Service delivery

Education:

Master’s or Bachelor’s degree in Computer science, Information technology, or related degree.

ETC

접수마감: 2024218 () 자정까지

제출서류: 영문이력서 및 자기소개서

우편, E-mail 방문접수는 받지 않으니 유의하시기 바랍니다.

전형절차: [지원서 접수] → [서류심사] → [Phone Screen & Video Assessment] → [면접] → [신체검사] → [최종합격]

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION NOW OR IN THE FUTURE.

지원서 제출이 완료되면 입력하신 개인메일로 채용절차 진행을 위해 개인정보 동의서발송되오니, 개인정보 동의서까지 제출이 완료 된 이후 정상적으로 채용절차가 진행됩니다. (You will receive the PI agreement after application submission. Your documents will be reviewed only when the PI agreement is submitted)

취업보호 대상자는 관련 법에 의거하여 우대합니다.

기재하신 지원사항 및 자격사항이 사실과 다를 경우 합격이 취소될 수 있습니다.

기타 궁금한 korea.recruit@gm.com 로 문의해주시기 바랍니다.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.