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GMNA Order Fulfillment Major Damage Liaison New Vehicle Damage

General Motors

General Motors

This job is no longer accepting applications

See open jobs at General Motors.
Warren, MI, USA
Posted on Thursday, February 8, 2024

Job Description

This role is categorized as HYBRID. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum.

As a member of GMNA Order Fulfillment Team, this position plays a vital role in providing outstanding customer experience to wholesale and retail employees by using investigative and negotiation skills to resolve transportation damage situations in a fast paced, detailed-oriented, team environment. The Major Damage Liaison, New Vehicle Damage team member will coordinate activities related to GM dealer Business Center (DBC) escalations of major transportation damages cases as reported by GM Dealerships. The Major Damage Liaison, New Vehicle Damage employee gather claim support, will assist dealerships with claim submission, claim reject resolution, and vehicle disposals.


  • Review in-transit major damage reports (Hotlines) received in advance of vehicle delivery. Evaluate the damage severity and execute a decision to ship as is or divert for in- transit repair estimating.
  • Interface with GM Logistics, GM contacted carriers, GM Wholesale, and GM dealership employees concerning the disposition of vehicles damaged in-transit prior to delivery to final destination.
  • Interface with GM Logistics Claims staff to resolve transportation claim disputes.
  • Perform functions and activities necessary to process both scrap & repairable vehicles.
  • Understand GM collision repair procedures.
  • Understand and use GM flat rate labor time guide.
  • Create and maintain relationships with internal & external stake holders.
  • Maintain electronic records of all activities and decisions made with respect to individual vehicle repair decisions.
  • Stay current on company-wide and industry standard methodologies/trends relating to collision and estimating practices.

Additional Job Description


  • Bachelor’s degree or a Minimum of 2+ years equivalent experience required.
  • 2+ years of GM field Service or Retail dealership repair service experience required.
  • 2+ years of automotive product knowledge and experience required.
  • Experience with collision estimating preferred.
  • Knowledge of GM Flat Rate Labor Guide preferred.
  • Knowledge of industry repair estimating labor guides preferred (ex: Pathways CCC, Mitchell Estimating).
  • Proven track record with respect to operational agility, adaptability, and exceptional organizational skills.
  • Demonstrated ability to persist in the face of setbacks.
  • Proven ability to provide exceptional customer service.
  • Proven track record with respect to operational agility, adaptability, and exceptional organizational skills.


  • High level of analytical ability
  • Product knowledge preferred
  • High level of ability to collaborate effectively with others
  • Proficient knowledge and use of PC including Excel, Word, PowerPoint, SharePoint
  • High level of oral and written communication skills
  • Ability to multi-task effectively
  • Ability to organize and plan effectively
  • Detail oriented
  • Self-motivated


About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

This job is no longer accepting applications

See open jobs at General Motors.