GM Energy - Assistant Manager, In-Market Home Charging Programs
GM Energy's Product Delivery team is tasked with accelerating EV adoption through delivering education, engagement, charging solutions, & infrastructure across all charging domains, serving multiple cohorts: customers, employees, dealers, and vehicle brands. The team works across the organization to accelerate EV adoption, deliver a superior owner experience and support the flawless launch of our products to customers.
The team values a strong sense of collaboration, diversity of thought and willingness to speak up for what is best for our customers, communities, and company.
Reporting to the Manager, Home Product Delivery, the Assistant Manager, In-Market Home Charging Programs is responsible for developing and executing home charging programs in conjunction with our vehicle brand teams.
Key Job Activities:
Manage cross-functional relationships (Brand, Dealer/Field Team, Legal, Finance, Go-to-Market)
Develop customer experience and negotiate with external supplier (ie. Utilities, Qmerit, EVgo and other potential partners/suppliers)
Define requirements for educational assets (training plans, Field Team assets, consult on customer case escalation training for EV Concierge and Customer Success teams)
Educational presentations (to audience of all backgrounds)
Create business plans & obtain leadership approval
Define IT requirements for maintenance and enhancements (if applicable)
Facilitate legal-approval process
Manage execution of programs and track overall program health
Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
Embrace data-driven & customer insights to inform plans, launches, and iterations
Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
Develop and present GM internal leadership updates with pre-reads and compelling storytelling
Launch with excellence, celebrate success, learn from failure
Champion brand & country integration (Chevrolet, Cadillac, Buick-GMC) and ensure program status through effective communications
Meaningfully champion diversity, equity, and inclusion
Additional Job Description
5 years professional experience in two or more of the following areas: Field Team (Dealer experience), CCA, DRE (managing relationships with suppliers), Business Planner, Product Owner/Program Manager/Project Manager or Customer Operations Specialist
Industry experience in renewable energy programs/Utilities/Solar/Home Energy Management/Transportation Electrification/Residential Charging Installation
Experience and/or interest in Charging/Home Installation/EV lifestyle
Conversant in EVs and charging with a willingness to become a subject matter expert
Paragon of GM cultural behaviors
Key traits: curiosity, insight, determination, engagement,
Superior communication skills and maintenance of communication materials
- customer focus
- collaboration & influencing
- learning agility
- project & resource management
- quality orientation
- results orientation
- stakeholder orientation
This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI or Sunnyvale, CA three times per week, at minimum.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
- The expected base compensation for this role is $98,900 – $158,000 USD Annually.
- Actual base compensation within the identified range will vary based on factors relevant to the position.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
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