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Aftersales District Manager (level 7)

General Motors

General Motors

Sales & Business Development
Sofia, Bulgaria · Toluca, State of Mexico, Mexico
Posted on Monday, June 10, 2024

Job Description

* Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.

- Supports integration of Warranty administration functions.

- Provides Warranty support for all of the zone team members.

- Develops and implements necessary dealer training.

- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.

- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.

- Performs other related duties as assigned.

Additional Job Description

1. Sales targets and market share

1.1. Assisting the dealer in implementing initiatives to increase customer pay business

1.2. Focus on processes and performance at Service lane

1.3. Search for promotions and market opportunities to bring customers to service lane

1.4. Incorporate aftermarket initiatives within the overall business plan distributor

1.5. Implement and follow up the 25 point inspection as means to increase parts sales per vehicle

1.6. Support dealers with RIM in order to optimize and meet required targets for compliance

1.7 Promote and include dealers in yearly marketing plan as guide for increasing customer retention

2. Improve customer retention

2.1. Ensuring that information is shared by dealers by means of data sharing

2.2. Identifying opportunities aimed at the implementation of a CRM process

2.3. Incorporate the concept of customer retention in the overall business plan distributor

2.4. Developing staff skills aftermarket distributor

2.5. Guide the integration of Aftersales as one whole team (parts and service)

2.6. Promoting participation and effective use by the dealer in GMM retention initiatives:

2.6.1. Chevrolet Express Service

2.6.2. BDC (Business development Center)

2.6.3. Standard maintenance Costs

2.6.4. Marketing programs and service promotions

3. Supporting the initiative of Outstanding Customer Experience (OCE)

3.1. Improving CSI

3.2. Supporting the implementation of the standard GMM operation and facilities

3.3. Ensure staff aftermarket distributors are trained / certified

3.4. Representing GMM and its brands as ambassador

3.5. To ensure a proper process of executing service recalls

4. Maximize the profitability of Distributor

4.1. Assisting the dealer in identifying areas to improve profitability through business process.

4.2. Ensuring that the dealer takes advantage of rebates and incentives available

4.3. Development of plans to improve the performance of the distributor in the scorecard

  • Experience/Education:

• Bachelor of Mechanical / Industrial Engineering or administrative and economics.

• English.language fluent (spoken, written and Reading)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.