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Contractual Manager

General Motors

General Motors

Warren, MI, USA
Posted on Monday, July 8, 2024

Job Description

​This role is categorized as hybrid. This means the successful candidate is expected to report to Warren - Cadillac Tower three times per week, at minimum.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.


The Dealer Contractual Group (DCG) is responsible for collaborating and partnering with stakeholders to process dealer contractual change requests and ensure/support dealer's compliance to the GM Dealer Sales and Service Agreement. The Contractual Manager oversees a portfolio of change request to update pertinent dealer information. Change requests must be processed timely with adherence to the Dealer Sales and Service Agreement and respective state statutes. The Contractual Manager is the subject matter experts on GM Policy, Processes and Procedures.

Role Responsibilities

  • Process contractual changes consistent with the state franchise statutes and the Dealer Sales and Service Agreement
  • Collaborate with Dealers and GM stakeholders to secure documentation to process change requests
  • Assist Dealers, Dealer Candidates and GM field personnel to input information as needed to complete proposals in the Dealer Contractual Information Change Request (DCICR) system
  • Partner with Subject Matter Experts such as GM Legal and the Market Analysis Team to complete proposals
  • Counsel Dealers and GM field personnel on GM Dealer Contractual Group (DCG) policies and procedures
  • Meet with GM stakeholders and attorneys on Dealer proposals and current dealer network activities
  • Prepare Dealer contracts and GM Program Enrollment Forms
  • Complete Dealer activations and update Dealer information in appropriate GM systems
  • Maintain accurate contractual dealer data in the Dealer Network Planning System
  • Process and manage Dealer and GM Leadership requests
  • Leverage appropriate Check Sheets and template letters to complete change requests
  • Draft relevant custom dealer letters for Management/Legal review in response to Dealer questions and/or concerns regarding contractual/policy issues
  • Draft professional correspondence to respond to dealer change requests
  • Conduct financial analysis using excel based financial reports
  • Analyze candidate sales and profit forecasts and provide dealers with insight from composite groups
  • Complete Area Primary Responsibility (APR) notice requirements as outlined in the GM Sales and Service Agreement
  • Request and review background checks for Dealer candidates and other relevant parties
  • Complete Dealer add point information worksheets with information and exhibits provided by Dealer Network Planning and Investments (DNPI)
  • Provide deposition or testimony regarding the processing of the Dealer requests as required by Legal
  • Communicate internally and externally as necessary to complete business activities
  • Provide support to Dealers and GM personnel on the execution of contractual documents using the electronic signature process (GM E-Signature)
  • Participate in continuous improvement activities to improve processes and increase productivity
  • Maintain accurate electronic dealer files in the Dealer Management System (DMS) by uploading pertinent documents
  • Review DCG working files hosted in SharePoint annually to identify and remove select working files to ensure accurate compliance with ILM policies and procedures per the direction of the Dealer Organization Managers
  • Analyze, track, maintain and provide information on Dealer requests for quality control within the Dealer Contractual Information Change Request (DCICR) System
  • Assist Dealers with re-contracting activities
  • General office work related to processing Dealer requests and maintaining dealer files such as sending and retrieving faxes, routine scanning and copying etc.
  • Generate and distribute program enrollment forms to program coordinators
  • Manage outgoing and incoming email and mail

Additional Job Description

Required Qualifications

  • Bachelor's degree
  • Strong computer skills in Microsoft Office products (Word, Excel, PowerPoint) and in managing database information
  • Strong attention to detail and the ability to multi-task
  • Effective analytical, statistical, and problem-solving skills
  • Good planning and organizational skills
  • Good oral, written and communication skills
  • Highly motivated
  • Good interpersonal skills and willingness to work in teams



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​