Job Description

The Role:

The GMIT Manufacturing Operations Specialist Mid-Level team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT end user devices, and infrastructure support. A wide degree of creativity and latitude is required.

End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments. This is a very hands-on role, requiring good multi-tasking and problem-solving skill sets.

What You'll Do (Responsibilities):

• Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
• Use remote PC Management tools to assist users
• Complete assigned IT project tasks
• Use corporate IT tools to perform remote device management and user support
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
• Participate with cross-functional teams as required
• Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success)
• Coordinate and perform work under general direction from the site IT manager and in-line with GMIT policies and procedures
• Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents (able to support a plant manufacturing shift alone)
• Coordinate fact finding and business impact assessment by contacting business partners
• Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners
• Use common corporate IT tools to perform asset management, patching, and software installation
• Perform hardware refresh and repair (break-fix)
• Power up/down infrastructure equipment such as Data Center equipment
• Manage IT best practices and industry standards for data center operations and plant floor telecommunication closets (Cornerstone)
• Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff
• Perform and Support network Change Controls as required
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.

Additional Job Description

• Possess 3-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)
• Experience migrating win7 to win10, to win11 OS
• Experience with basic network concepts

Preferred Qualifications:

• Manufacturing experience
• Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
• Good Windows PC and peripheral support skills
• Basic understanding of LAN/WAN concepts
• Basic understanding of wireless communication
• Experienced IT Security knowledge
• Applies sound skill, experience, and judgment to troubleshoot reported issues
• Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
• Experience with data, video, and voice services

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

• This job may be eligible for relocation benefits.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​