Job Description

Staff Product Manager, Firmware Updates

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to a GM Facility in Warren (MI), Milford (MI), or Austin (TX) three times per week, at minimum.

The Role

As a Staff Product Manager at General Motors, you will be responsible for leading and defining the overall product strategy and execution of firmware updates & programming platform delivery tools across dealerships and manufacturing. The will including having oversight of processes, technology, security, compliance, and other critical aspects of the product area, including close collaboration with Over-the-Air (OTA) software delivery.

You will play a critical role in shaping the strategy and development of firmware update mechanisms that ensure our vehicles operate at their highest efficiency and with the latest features.

Looking to make a significant business impact? In this role, your efforts will lead to:

• Increased efficiency and success rates for software delivery

• Higher quality through standardized processes

• Cost savings by reducing the time and resources required for firmware delivery

• Overall improvement in customer and technician satisfaction through a more reliable end-to-end process

What You’ll Do

• Vision & Strategy: Define and drive the product vision, strategy, and roadmap for the firmware updates platform, ensuring alignment with GM’s broader business goals and customer needs.

• Stakeholder Collaboration: Lead and collaborate with a diverse set of stakeholders, including engineering, manufacturing, software development, program management, and dealership teams, to identify customer value propositions and ensure alignment on product goals and priorities.

• Product Development: Oversee the entire product lifecycle from concept through launch and continuous improvement, developing and managing product requirements, user stories, and functional specifications.

• Cross-Functional Coordination: Work closely with UX/UI designers to create intuitive and compelling user interfaces, and with cross-functional teams to ensure successful product rollouts, including the development of effective training and support materials.

• Market & Competitive Analysis: Conduct market research and competitive analysis to identify opportunities and threats, ensuring that the platform is positioned effectively in the marketplace.

• Mentorship & Leadership: Provide mentorship and guidance to junior product team members, fostering a culture of excellence, continuous learning, and innovation.

• Metrics & Performance: Define and track key performance indicators (KPIs) and objectives and key results (OKRs) to measure product success, inform future decisions, and drive continuous improvement based on user feedback and market trends.

• Communication & Reporting: Communicate product updates, progress, and plans to stakeholders across the organization, including executives, customers, and partners - ensuring clarity and transparency.

• Compliance & Standards: Ensure that the platform meets industry standards and regulatory requirements related to vehicle firmware, maintaining GM's commitment to quality and safety.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Computer Science, Engineering, or similar technical field

• Minimum of 7 years of relevant product management experience, specifically with a focus on updating firmware platforms

• Excellent communication and interpersonal skills, capable of working with diverse teams and driving consensus to deliver exceptional products that meet customer needs

• Proven ability to lead cross-functional teams and manage complex product initiatives across engineering, design, sales, finance and/or marketing

• Must be a strategic thinker with a data-driven approach to decision making and problem solving.

• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data- informed, written narrative.

What Will Give You a Competitive Edge (Preferred Qualifications)​

• Master’s Degree

• Strong technical acumen with a deep understanding of firmware or software development processes and challenges in the automotive sector (highly preferred)

• Experience with products that are used in automotive dealerships and/or manufacturing facilities

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

This job may be eligible for relocation benefits.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​