Job Description

Responsibilities:

What you will do?

You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.

Additional Job Description

• Frequent contact with others outside the work group - Including end-users
• Engage with customers in a professional and courteous manner
• Diagnose identity application problems to establish root cause and drive to resolve customer issues
• Utilize all data systems and knowledge bases for resolution of problems, including 3rd Party Vendors, IT Support, Business Owners, Data Quality, etc.
• Complete all backend paperwork and issue logging in a timely manner
• Work involves accuracy and ability to make decisions within the limits of general policies and procedures. Significant independent judgment is used
• Report any unresolved issues to leadership for further escalation/resolution

GBS IAM Identity Lifecycle Operations Critical Skillsets:

• Excellent problem solving skills
• High level analytical ability where problems are unusual and complex
• Ability to manage numerous tasks simultaneously and follow through to completion
• Ability to work at a detailed level while maintaining an overall perspective
• Customer Focused and detail oriented
• Good organizational and time management skills
• Effective written and verbal English communication skills
• Proficient in Microsoft Office products, Excel, Word, Outlook, OneNote, SharePoint.

Work Appropriately

Hybrid.

Required Qualifications:

• Demonstrated technical and professional skills in job-related areas
• Ability to manage numerous tasks simultaneously
• Bachelor’s degree in technology, engineering, human resources or related discipline or equivalent experience
• Call Center work experience

Preferred Qualifications:

• Demonstrated technical and professional skills in identity and access management (IAM) systems and related areas
• Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
• Proven ability in project management skills and ability to teach others
• Demonstrated ability to manage multiple and significantly complex tasks and assignments with high level of autonomy and accountability for results
• Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization, outside suppliers, and participate on multi-functional teams
• Excellent at building relationships with team members and customers to solve problems and resolve issues
• Experience on data analysis & quality customer experience.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.