Job Description

This role is categorized as HYBRID. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum. This job may be eligible for relocation benefits.

In this role, the CSI Manager will be responsible for managing a small team, leading the operations, and overall execution of the CSI dealer sales and service customer survey and program, both US and global, ensuring efficient and effectiveness of tools, technology and processes. The CSI team is innovative and solution-oriented champions of high-performance and customer satisfaction.

The CSI Manager and team are pivotal in transforming feedback into actionable insights, solving systemic challenges, and communicating throughout all levels of the company.

Role Responsibilities:

• Lead a small team of direct reports (analysts)and indirect reports (analysts) that support the US and Global CSI Operations

• Key owner of vendor relationship for US and Global CSI, and responsible for ongoing operations of the survey, data collection, and user dashboards.

• Lead the development of CSI enhancements including survey design, methodology and dashboard development

• Act as the voice of the field and dealer, identifying pain points and proactively designing innovative solutions that enhance the user journey and experience.

• Manage the US CSI budget as well as work with Global CSI stakeholders to ensure they are budget compliant

Additional Job Description

Role Qualifications:

• Bachelor’s degree required, Business, Communications, or related field preferred

• Minimum 2 years direct dealer contact experience in sales and/or service operations

• Minimum 7+ years professional experience in an automotive, customer satisfaction, data analytics or a combination of experience in related areas

• Ability to influence and manage ambiguity and multiple projects within defined timelines

• Exhibits self-initiative, fast-learning, and adaptable and effective leadership styles

• Act with urgency, while driving operational excellence and keeping the customer at the center of everything that we do

• Effective presentation and communication skills, as well as work collaboratively and maintain/grow relationships with all levels of the enterprise and key external partners

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

Preferred Role Qualifications:

• Experience or familiar with GM tools and programs (SFE, EBE, PASE)

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

• #LI-MO1

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​