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Aftersales & Service Engineering Manager

General Motors

General Motors

Software Engineering, Other Engineering, Sales & Business Development
Mexico City, Mexico
Posted on Jul 1, 2025

Job Description

This is a hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

Lead a regional team responsible for reducing Warranty Excess Expense through developing and/or utilizing defined processes and tools.

Leads Innovation projects for the service lane and the service shop

- Collaborate with dealership and other business partners to attain business goals. Identify potential risks and take necessary corrective actions. Understand GM's goals and strategies relating to overall business, brands and service.

- Achieve budget goals. Stay current on company-wide and industry standard methodologies/trends relevant to position.

- Builds a diverse and effective team by selecting the best talent, handling performance and providing mentorship / coaching.

- Work to improve Workplace of Choice environment.

- Manage the culture within their organization, holds themselves and others accountable for demonstrating GMs values and cultural behaviors.


- Performs other related duties as assigned.


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Additional Job Description

Qualifications/Requirements

  • +5 years of experience in management roles
  • Proved experience with GM Dealers network, warranties, Service Engineering and field actions/special tools.
  • Engineering, Business or similar
  • English proficiency
  • Strong leadership skills with a penchant for building and leading high performing teams
  • A natural ability to create and foster cross-functional relationships across business and stakeholders.
  • This position requires the ability to legally operate motor vehicle on a regular basis

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

    Remember to attach your CV when applying to this vacancy.

    SPONSORSHIP NOT SUPPORTED: GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future

    Non-Discrimination and Equal Employment Opportunities

    General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

    



    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    



    Why Join Us

    We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

    



    Non-Discrimination and Equal Employment Opportunities

    General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

    We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

    



    Accommodations

    General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.