PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of Enterprise Partnerships, underpinned by engineering, operations, and risk management:

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

YOUR IMPACT

We are looking for a professional who wants to use their skills and experience to help deliver on operations agenda while challenging themselves to further their career at Goldman Sachs.

JOB SUMMARY AND RESPONSIBILITIES

• Support team deliverables by leveraging subject matter expertise to ensure successful outcomes within the team and with partner teams.
• Assist in driving team objectives, tracking milestones, and supporting the achievement of key performance metrics.
• Collaborate with internal stakeholders to manage dependencies, identify risks, and support operational goals.
• Foster an inclusive and collaborative environment within their team and the wider organization.
• Identify process improvements by performing root cause analysis and partner with stakeholders to highlight and address the risks to implement solutions
• Provide ongoing coaching and day to day support to a small team to drive performance and development
• Active engagement / contribution to onsite support and employee engagement initiatives in the Operations projects.

BASIC QUALIFICATIONS

• 5+ Experience with retail consumer banking products (i.e., credit cards) bank including knowledge of quality assurance processes
• Working knowledge of Fraud Operations, Fraud Detection, Investigations, Transaction Disputes, and applicable regulatory requirements.
• Ability to recognize gaps in processes and escalate to necessary stakeholders
• 2+ years’ work experience managing a team
• Ability to demonstrate the understanding of risk management, compliance, and customer experience
• Experience collaborating with cross-functional teams, stakeholders to achieve business objectives
• Ability to communicate effectively with peers and stakeholders
• Self-starter with strong organizational skills and the ability to drive multiple projects concurrently
• Proven ability to apply strategic thinking to complex organizational and business issues
• Proficiency in MS Office applications, including Outlook and Excel.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in finance, business or related field
• Experience in a customer experience ,fraud operations, disputes, or data analytics role at a financial institution
• 2+ years’ experience managing a team.
• Excellent communication skills, both written and orally.
• Experience mentoring, coaching, or providing guidance to a small team.
• Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
• Ability to liaise with different teams and stakeholders with confidence to assist with investigations.
• Strong analytical and problem-solving skills.
• Strong interpersonal and organizational skills.
• Ability to understand complex problems and identify potential solutions.
• Able to adapt to change positively and quickly.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.