Global Markets Division enables our clients to buy and sell financial products, raise funding and manage risk. We make markets and facilitate client transactions in fixed income, equity, currency and commodity products. In addition, we make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis.

Operations is at the core of Goldman Sachs. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that enables business to flow. The Operations division partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Operations span all product lines and markets.

RESPONSIBILITIES

This is a fast paced, externally facing client services and management role that provides onboarding, reporting & cash management solutions and support to our clients globally across all Prime Brokerage business lines within Prime Services. The responsibilities of the team include onboarding new clients onto various Goldman Sachs platforms, managing day-to-day support, troubleshooting operations queries, and partnering closely with Sales, Client Relationship Managers, Operations, Engineers, and other technology teams to provide continual technical services to clients in an ever-changing market.

An essential part of the role is gaining a deep understanding of the Goldman Sachs’ Prime Services flows to assist clients to get the most out of our PB offerings on an ongoing basis, and to provide new and creative solutions where possible.

PRINCIPAL RESPONSIBILITIES

• The candidate will interact with clients, service providers and internal stakeholders daily to own, solve, and support external client configuration issues as they pertain to the Prime Services business units.
• Bring a hands-on approach to systems integration, and Onboarding tasks while working alongside various engineering teams.
• Liaise with the Client Service Reps, Operations Middle Office, and Engineering teams by successfully blending functional and business knowledge and skills.
• Deliver high quality client experience and be proactive in escalating roadblocks via the established Service Level Expectation (SLA) framework and EOD huddles.
• Bring an eagerness to be familiar with Goldman Sachs’ client base and exercise sound judgement from inception until completion of the Client Onboarding, Reporting and Cash Management processes.

Skills

MANDATORY

• Strong analytical and problem-solving skills.
• Client facing experience, preferably in the financial industry.
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Strong team player
• Ability to follow procedure and flag any deviations from the process. Has good risk and control mindset.
• Highly motivated with the ability to maintain momentum on many different work-streams simultaneously in a fast-paced environment.

DESIRABLE

• Experience with the Financial Services Industry, particularly within Prime Brokerage businesses

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.