Minimum qualifications:

• Master's degree or equivalent practical experience
  
• 15 years of experience overseeing operations
  
• Experience with process improvement methodology (e.g. Six Sigma)
  
• Experience managing consumer support vendor operations for tech companies
  

Preferred qualifications:

• Experience in sourcing and management techniques, vendor services management, and contracting
  
• Knowledge of workforce management practices
  
• Familiarity with issues surrounding global-technology platforms
  
• Ability to work with multiple senior stakeholders, influencing strategy and execution at all levels