Program Manager, Business Systems, Google Cloud (English)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 6 years of experience in project/product/program management, sales operations, or management consulting.
  
• Experience working with senior-level clients or stakeholders, such as running periodic stakeholder engagements or steering committees.
  
• Experience with quantitative analysis and building user journeys.
  
• Ability to communicate in English fluently to support client relationship management in this region.
  

Preferred qualifications:

• Master's degree in Business Administration, a related technical field, or equivalent practical experience.
  
• Experience as a subject matter expert on compensation plans in the technology industry or cloud.
  
• Experience in managing a diverse set of stakeholders and projects with complex work streams through to completion.
  
• Experience with large data sets, synthesizing insights and recommending actions from data.
  
• Ability to prioritize deliverables and make appropriate trade-offs when determining an action plan.
  
• Excellent business acumen, strategic thinking, and communication skills.
  

About the job

In this role, you will operate as a key stakeholder in the Google Cloud Business Programs and Planning organization. You will partner with various teams such as Product, Business Functions, Strategy and Operations, Engineering and other cross-functional partners to develop systems, tools, and processes. You will empower Google's sellers and channel partners with the tools. You will work directly with the Business Planning Team, Google Cloud executives and leaders to be their voice, run workshops with the leaders to understand the business requirements and map out user journeys and pain points, create a high level overview and share with the broader Business Systems Transformation Team and the Engineering teams. You would be required to, on a periodic basis, report back to the executive and leadership team the status of these work-streams. You will use your business acumen to leverage an understanding of processes to guide decision-making, solve problems, and provide investigative insight and business judgment to support strategic and tactical initiatives. You will lead a team to ensure user stories and journey maps are documented for all systems initiatives and will communicate progress to the broader Business Systems Transformation Team and to stakeholders.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Process, plan, and facilitate workshops, with Business team, executives and executive leaders/managers to gather business requirements and inform current future state plans.
• Work with partner teams and subject matter experts to understand pain points and productivity blockers to document. Build out key user journeys and high level business requirements.
• Engage with business systems transformation and engineering project managers to ensure projects and deliverables stay on track and follow the business systems transformation operating framework.
• Communicate with cross-functional stakeholders using a variety of communication channels and ensure that the communication is clear, concise, and informative.
• Work with the Change Management team to ensure that the changes land well in the regions and track success metrics on a periodic basis.