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Customer Engineer, Retail AI Solutions

Google

Google

Software Engineering, Customer Service, Data Science
Manchester, UK
Posted on Oct 25, 2024

Customer Engineer, Retail AI Solutions

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GoogleManchester, UK; London, UK
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Manchester, UK; London, UK.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience of building and deploying Generative AI solutions.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders

Preferred qualifications:

  • Master's degree in Computer Science, Engineering, Mathematics, a technical field.
  • Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, LSTM, convolutional networks).
  • Experience in architecting and developing software or infrastructure for scalable, distributed systems.
  • Experience in data and information management as it relates to big data trends and issues within businesses.
  • Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

About the job

Through Google.org we invest millions each year in game-changing ideas to make the world a better place. We support innovative technologies and entrepreneurial approaches that take on tough human challenges and scale to help millions of people.

As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Analytics and AI, helping retail customers with Vertex based retail solutions using Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks.

Responsibilities

  • Work with the Sales team to get the best out of Google Cloud for our customers. Explain technical features and problem-solving any potential roadblocks.
  • Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop the strategy to resolve technical blockers.
  • Own the technical relationship with Google’s customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
  • Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
  • Work directly with Google Cloud products and Retail AI Solutions (e.g. Vertex AI Search for Retail) to demonstrate and prototype integrations in customer and partner environments.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.