Trust and Safety Policy Operations Analyst, Google Play

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
  

Preferred qualifications:

• Master's degree.
  
• Education in, or experience with, machine learning.
  
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
  
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
  

About the job

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

As a Trust and Safety Associate you defend the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. You are proactive, motivated, organized, responsible, innovative--and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
  
• Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.
  
• Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
  
• Conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
  
• Review and manage escalations from graphic and controversial video content in line with Community Guidelines and this role will be exposed to graphic, controversial, or upsetting content.