Knowledge Manager, Content Operations, Digital Transformation
Knowledge Manager, Content Operations, Digital Transformation
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience
- 5 years of experience in project management or a customer-facing role
- 4 years of experience working in content, technology, support operations, or related fields
Preferred qualifications:
- Masters degree or MBA
- Experience with content management systems
- Experience working with global teams and partners
- Knowledge of Google Ads and related ads products
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Design and implement a scalable strategy for content operations, ensuring successful launches throughout the content production and maintenance lifecycle.
- Manage multiple content projects through their entire lifecycle including scoping, drafting, review, publication, and post-launch metrics.
- Utilize data analysis techniques to enhance user journeys and maintain consistent, effective content across all channels.
- Provide operational expertise to support scalable product solutions and feature launches.
- Work with internal stakeholders to define and prioritize new tools and features that enhance partner experience and performance.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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