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Customer Engineer III, High Performance Computing, BioTech, Cloud

Google

Google

Customer Service
Cambridge, MA, USA
Posted on Nov 4, 2024

Customer Engineer III, High Performance Computing, BioTech, Cloud

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GoogleCambridge, MA, USA
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Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with High Performance Computing, implementing shared file systems, batch scheduling and workload management.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  • Experience in the BioTech industry.

Preferred qualifications:

  • Experience as an IT infrastructure consultant or enterprise architect in data center transformation strategies, migrations, proposals, or organizational alignment and change management.
  • Experience architecting and developing software or infrastructure for scalable, high-performance, distributed systems.
  • Experience within the Life-Sciences market with a knowledge in Biotech workloads, such as Genomics Processing, Drug Discovery, Cryo-EM, and Molecular Dynamics.
  • Experience with cloud or on-premises infrastructure engineering.
  • Understanding of systems management concepts such as image management, patching, automated deployment, etc.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a High Performance Computing (HPC) Customer Engineer, you will partner with technical Sales teams as a subject-matter-expert in HPC to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks.You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud.

You will be a part of a diverse team of fellow Googlers working in an environment of respect and inclusion where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $159,000-$239,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Recommend and document migration paths, integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  • Assist Infrastructure Solutions Management teams, contributing to solution and use case assets.
  • Lead workshops for strategic customers to assess existing application/infrastructure environments and organizational readiness. Identify potential use cases for cloud computing and paths to digital transformation.
  • Develop architectural blueprints to enable infrastructure, high performance computing, and mainframe migration opportunities, coordinating with Product and Specialist teams.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.