Senior Customer Success Manager, Google Marketing Platform, Partners

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role, or 3 years of experience with an advanced degree.
  
• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  
• Experience collaborating with or in a team setting, both internally and externally.
  

Preferred qualifications:

• 4 years of experience in marketing across programmatic media platforms such as Display and Video 360.
  
• Experience in video, display, app, and social advertising solutions.
  
• Ability to build customer relationships and present solutions.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In this role, you will focus on media management, onboarding agencies, and communicating across different stakeholder groups

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

The US base salary range for this full-time position is $101,000-$147,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Maintain deep relationships with agency clients, understand their challenges and needs in order to better enable their success with our tools.
  
• Lead scaled trainings, product sessions, and account-specific activation sessions in partnership with AE to drive business growth or platform/feature adoption and error mitigation.
  
• Drive business growth by supporting agency in building and launching effective media campaigns.
  
• Hold office hours for optimization and implementation recommendations.
  
• Answer agency inbound questions re: platforms usage and features and escalate to resolve technical roadblocks.