Senior Associate, gTech Strategy and Operations

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 2 years of experience with an advanced degree.
• 2 years of experience developing business strategies or managing cross-functional initiatives.
• 2 years of experience working with executive stakeholders.

Preferred qualifications:

• MBA or Master's degree in a related field (e.g., Business, Legal, Marketing, Finance, Technical).
• Experience implementing large-scale projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity.
• Experience executing complex strategic and operational initiatives.
• Proficiency with structuring strategic analysis and messaging using spreadsheets and presentations.
• Knowledge of best practices in business operations, service operations, customer support operations, and internet/online media.
• Ability to work with different team members to design processes and implement strategic projects that solve business problems.

About the job

gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical rigor to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.

gTech is Google’s and Alphabet’s center of excellence for customer support and service helping millions of advertisers, publishers, and partners, and billions of users get the most out of Google’s products. They power Google products by delivering operations and technical services using deep product and industry expertise to develop innovative solutions for customers.

The Central gTech Strategy and Operations organization focuses on the most critical cross-gTech initiatives, ensures alignment of goals and execution, provides business insights using analytics, and helps gTech teams drive strategic partnerships and new initiatives forward. We focus on aligning the highest organizational priorities, strong operations, and helping evolve early ideas into future-growth initiatives.

In this role, you will drive solutions to complex, ambiguous and high-visibility business opportunities, touching on a variety of topics ranging from AI/automation, the future of customer experience, innovative ways to drive operational efficiency. You will be at the forefront of building and driving solutions while working closely with business partners, influencing the goal setting, helping transform early stage ideas into future-growth initiatives, and managing operations to ensure a strong landing that drives measurable impact. You will be a subject matter expert and range from leading and contributing a variety of projects.

Responsibilities

• Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, organizational initiatives and helping chart out and fulfill big bets for the business in line with the leadership’s strategic outlook.
• Define, launch and drive strategic initiatives to directly and indirectly improve customer experience, improve internal and external facing processes and operations, working closely with cross-functional teams, executive stakeholders, and senior leadership.
• Deliver strategic insights and recommendations based on business analyses.
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally strategic projects.
• Identify gaps and propose changes to existing policy, systems and process frameworks. Develop scalable solutions and work to manage risks across the organization and develop best practices that are a benefit across the organization.