Product Support Manager, Compliance and Risk

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a project management or a customer-facing role.

Preferred qualifications:

• CISA, CISSP, PMP, CIA certification or related experience.
• Experience working with internal, external, or regulatory body auditors.
• Experience with common controls frameworks, risk assessments, vendor security/privacy assessments, continuous monitoring automation, and risk tooling.
• Experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Responsible for managing projects within team scope, including planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and maintaining project documentation.
• Serve as subject matter expert within Devices, Services, Platforms, Ecosystems (DSPE) Customer Support product vertical for Compliance, Risk, or Fraud Operations, and execute and implement support and tooling initiatives that impact compliance, risk, or fraud within the organization.
• Collaborate with cross-functional teams in gUP and Product to address compliance challenges and implement solutions.
• Help identify emerging operational trends across users/partners/clients and collaborate with internal teams to mitigate risks/issues, including potential fraud vectors, with some guidance.