Global Customer Intelligence Lead, Google Customer Solutions

corporate_fareGoogleplaceNew York, NY, USA; Chicago, IL, USA; +4 more; +3 more

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, business strategy, marketing, or advertising.
• 2 years of experience in customer intelligence or market research in the advertising industry.
• 1 year of experience leading or developing research projects, and reporting findings to a senior audience.

Preferred qualifications:

• MBA or equivalent.
• Experience working with digital advertisers at a platform, agency, or market research firm.
• Experience developing and scaling new initiatives cross-functionally at a large organization.
• Experience managing vendor partners or market research agencies.
• Experience managing and building SQL databases.

About the job

The Product and Sales Activation (PSA) Strategy & Operations teams provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, help teams drive strategic partnerships and new initiatives forward, and drive sustainable business growth and product adoption. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives. Team members are experienced in business strategy and operations, analytical and strategic, yet highly pragmatic and results-oriented.

As a Global Customer Intelligence Lead, you’ll use your qualitative and quantitative research skills to design and lead customer intelligence initiatives (e.g., surveys, customer forums, etc.) to drive business and product strategy for GCS. You’ll use insights from these initiatives to advise internal partners in Sales, PSA, and Product on improvements that will accelerate GCS growth and improve customer satisfaction. Leveraging your knowledge of the digital advertising landscape and strong communication, you’ll craft compelling reports and presentations for stakeholders ranging from peers to GCS leadership.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $114,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Strategize, design, execute, and lead surveys, interviews, and customer roundtables to uncover valuable data and insights about our products.
• Identify and highlight clear actionable insights and recommendations to inform and influence the product roadmap and GTM strategies for GCS.
• Understand learnings and craft data into clear and compelling executive updates and presentations; present findings to stakeholders across product and go-to-market leadership.
• Collaborate and influence cross-functional teams and stakeholders to update product roadmap and go-to-market strategy in line with pilot insights and recommendations.