Third-Party CSM Platforms Manager
Grant Thornton
Chicago, IL, USA · Phoenix, AZ, USA · Los Angeles, CA, USA · Newport Beach, CA, USA · San Diego, CA, USA · San Francisco, CA, USA · United States · San Jose, CA, USA · Denver, CO, USA · Jacksonville, FL, USA · Atlanta, GA, USA · Baltimore, MD, USA · Minneapolis, MN, USA · St. Louis, MO, USA · Kansas City, MO, USA · New York, NY, USA · Charlotte, NC, USA · Raleigh, NC, USA · Cincinnati, OH, USA · Oklahoma City, OK, USA · Tulsa, OK, USA · Portland, OR, USA · Pittsburgh, PA, USA · Columbia, SC, USA · Austin, TX, USA · Dallas, TX, USA · Houston, TX, USA · Appleton, WI, USA · Milwaukee, WI, USA · Hartford, CT, USA · Washington, DC, USA · Fort Lauderdale, FL, USA · Miami, FL, USA · Orlando, FL, USA · Tampa, FL, USA · Downers Grove, IL, USA · Wichita, KS, USA · Boston, MA, USA · Southfield, MI, USA · Woodbridge Township, NJ, USA · Reno, NV, USA · Melville, NY, USA · Cleveland, OH, USA · Philadelphia, PA, USA · Salt Lake City, UT, USA · Arlington, VA, USA · Bellevue, WA, USA
USD 104k-156k / year
Posted on May 1, 2025
Growth Platforms Technology Manager
Chicago, IL, United States
and 45 more
(Hybrid) About Us
At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you’re about to join is ready to help you thrive. Here’s how:
• Whether it’s your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HR@us.gt.com.
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Job Description
Grant Thornton is seeking a Growth Platforms Technology Manager to join the team. Approved office locations can be found below.
As the Growth Platforms Technology Manager- internally referred to as the Third-Party CSM Platforms Manager- within our Experience & Platforms Team, you will help steer the strategic use of Sales and Marketing platforms such as Wrike, Seismic, Databook, Bombora, LinkedIn Navigator, and TicketManager. You will assist in leading the team of platform specialists that conduct the day-to-day operations for these platforms and materially contribute yourself at times to ensure these technologies drive exceptional client experiences and business outcomes. Your leadership will bridge technical operations with business objectives, creating an integrated ecosystem that empowers our professionals to deliver outstanding service. From day one, you'll be empowered by our collaborative culture and commitment to excellence to drive innovation and transformation across our platform landscape.
Your Day-to-Day May Include:
- Contributing to the strategic vision for our portfolio of third-party CSM platforms, ensuring alignment with business goals and user needs
- Overseeing and at times performing the setup, configuration, operations, and optimization of our portfolio of third-party CSM platforms to support the firm's client service management strategy
- Partnering with Experience and other sales & marketing teams to intake requirements and manage request backlog, providing transparency and communicating effectively
- Measuring platform performance across multiple systems, identifying optimization opportunities and implementing improvements
- Facilitating vendor identification and selection, in partnership with key stakeholders, as needed
- Assisting in the management and development of a team of offshore Platform Operations Specialists, setting clear objectives and fostering professional growth
- Collaborating with peer CSM Platform leaders across Web, Marketing Automation, and CRM platforms and IT to ensure cohesive technology integration
- Establishing governance frameworks, best practices, and policies for platform operations and management
- Developing and managing platform roadmaps that balance immediate needs with long-term strategic objectives
- Contributing to cross-platform initiatives to enhance user experience, drive adoption, and maximize return on technology investments
- Creating documentation for platform processes, best practices, and policies
- Managing regular platform data and asset audits to ensure data integrity and compliance
- Providing technical support to users and troubleshooting platform issues
- Delivering training and developing resources to drive user adoption and proficiency
- Managing release and change processes to minimize disruption while maximizing value
- Reporting on platform performance, utilization metrics, and ROI to Experience & Platforms leadership and peers
- Other duties as assigned
You Have the Following Technical Skills and Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or related field; Master's degree preferred
- 5+ years of experience in Sales or Marketing platform management
- Demonstrated experience managing client service management platforms, preferably including Wrike, Seismic, Databook, Bombora, LinkedIn Navigator, and TicketManager
- Strong understanding of platform architecture, integration approaches, and technical dependencies
- Proven track record of successfully leading distributed teams, particularly offshore resources
- Excellent communication skills with the ability to effectively communicate technical concepts to business stakeholders and to translate their business objectives into to platform requirements
- Superior problem-solving skills with the ability to analyze issues and implement effective solutions
- Experience in vendor management, contract negotiations, and partnership development
- Strong project and program management skills with the ability to manage multiple initiatives simultaneously
- Change management expertise and the ability to drive organizational adoption of new technologies and processes
- Experience managing offshore teams and cross-cultural communication
- Can travel as needed
The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Minneapolis, MN, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year.
The base salary range for this position in the firm’s Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year.
The base salary range for this position in the firm’s San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400.
Job Info
- Job Identification 112417
- Job Category Marketing
- Posting Date 05/01/2025, 02:33 AM
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Locations Chicago, IL, United States Phoenix, AZ, United States Los Angeles, CA, United States Newport Beach, CA, United States San Diego, CA, United States San Francisco, CA, United States San Jose, CA, United States Denver, CO, United States Jacksonville, FL, United States Atlanta, GA, United States Baltimore, MD, United States Minneapolis, MN, United States St Louis, MO, United States Kansas City, MO, United States New York, NY, United States Charlotte, NC, United States Raleigh, NC, United States Cincinnati, OH, United States Oklahoma City, OK, United States Tulsa, OK, United States Portland, OR, United States Pittsburgh, PA, United States Columbia, SC, United States Austin, TX, United States Dallas, TX, United States Houston, TX, United States Appleton, WI, United States Milwaukee, WI, United States Hartford, CT, United States Washington, DC, United States Fort Lauderdale, FL, United States Miami, FL, United States Orlando, FL, United States Tampa, FL, United States Downers Grove, IL, United States Wichita, KS, United States Boston, MA, United States Southfield, MI, United States Iselin, NJ, United States Reno, NV, United States Melville, NY, United States Cleveland, OH, United States Philadelphia, PA, United States Salt Lake City, UT, United States Arlington, VA, United States Bellevue, WA, United States (Hybrid)