The role of the Associate Director, Business Solutions is to support the Director, Business Solutions and the team in delivering industry-leading service in all key areas, including: marketing, consumer and channel insights, creative and effective channel planning, buy implementation and analysis, and account stewardship. The Associate Director, Business Solutions will use their knowledge of traditional and emerging media platforms and strategies to ensure a comprehensive marketing approach to plan development. They will ensure best practices are developed and implemented across all areas. They will build and maintain relationships based on trust across all appropriate client levels, media partners, partner agencies, and between agency departments. He/she will support the Director, Business Solutions in overseeing the professional growth of the team through balanced project management, and the effective use of HMI tools and resources. The Associate Director will also serve an advocate for the agency and their clients’ brands within the industry.

Main Duties and Responsibilities

50% - Client Relations

20% - Team Development

20% - Strategic Leadership

10% - Stewardship

• Maintain positive rapport and champions trust with the client
• Help lead the team’s understanding of client’s business and uncovering of motivations/needs
• Collaborate with the Director and Managing Director on strategic marketing approach, guiding translation of client goals to the Business Solutions team, activation teams and media partners
• Tap into HMI resources/tools and collaborate with partner agencies to offer clients holistic business solutions
• Coach professional team growth by instilling media principles, administering performance reviews, and guiding development of deliverables
• Develop internal and external processes and cadence for streamlined and timely work flow

Supervisory Responsibilities

• With leadership and support from the Director, manage the day-to-day operations of the Business Solutions Team to ensure consistent and high quality client deliverables
• Ensure Activation Team deliverables are aligned with media strategy and that Activation teams are well versed with knowledge of the client’s business
• Support the Director in managing performance reviews, coaching to maximize success, setting goals for career development
• Participate in and/or lead the interview process for new candidates

Knowledge and Skills Required

• Minimum 5-7 years’ of experience in media planning and strategy
• Strong Leadership skills and experience developing a team of media professionals
• Experience in a client relationship management role
• Familiar with marketing principles and problem solving and analytics
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
• Excellent written and verbal communication skills
• Strong presentation skills

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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