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Head of Success

Houlihan Lokey

Houlihan Lokey

Multiple locations
Posted on Wednesday, May 22, 2024

Business Unit:

Corporate Finance

Industry:

CORP - Corporate

About Houlihan Lokey:

Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services. The firm is the No. 1 investment bank for all global M&A transactions, the No. 1 M&A advisor for the past nine consecutive years in the U.S., the No. 1 global restructuring advisor for the past ten consecutive years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by LSEG (formerly Refinitiv).

Scope:

Houlihan Lokey’s Augmented Coverage & Execution (ACE) team, an innovative group that assists Bankers in revenue generation activities, is looking for a new leader of the Success Team. We are looking for a results-driven candidate to lead a growing team of success managers who support bankers around the world. You will be a critical member of the ACE leadership team and the key manager of the team responsible for delivering our platform to our bankers. In addition to managing the success team you will need to maintain senior relationships with our investment banking leadership around the world. You will report to the Head of ACE. This role is focused on internal relationships and creating systems driven team.

Responsibilities:

  • Primary liaison for bankers to the ACE team

  • Build and manage successful relationships with Bankers to assist in revenue generating activities

  • Provide insights to Bankers to ensure that they get the most out of the platform, setting our Bankers up to meet their objectives with the aim of helping grow our client base

  • Ensure strong product adoption across all partners and relevant stakeholders at all levels

  • Leverage the firm’s research and automation resources to identify potential opportunities across the firm’s lines of business

  • Collaborate with our analytics team to further refine insights and drive appropriate behavior

  • Work collaboratively with the ACE Leadership, Product and Technology teams to troubleshoot Banker issues and help influence our technical roadmap

  • Manage the Success team against adoption and efficiency metrics as well as improve our measurement and understanding of their performance against firm goals

  • Design systems, refine processes and improve operations to help the ACE team scale to cover the entire firm

Requirements/Qualifications:

  • 10+ years of experience in account management roles, preferably in the tech-enabled services or financial services industry

  • The ability to build relationships at all organizational levels

  • Excellent listening and presentation skills

  • Knowledge of Salesforce/CRM and the ability to work with internal partners to drive forward projects

  • Knowledge of investment banking preferred

Salary Range

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:

$175,000.00-$225,000.00

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.