Tax Expert - Work From Home - Canada
Intuit
Tax Expert - Work From Home - Canada
Location(s): Available to work remotely throughout Canada, including these locationsAhuntsic, Québec
Abbotsford, Colombie-Britannique
Anjou, Québec
Brantford, Ontario
Calgary, Alberta
Cambridge, Ontario
Chicoutimi, Québec
Edmonton, Alberta
Gatineau, Québec
Guelph, Ontario
Hamilton, Ontario
Jonquiere, Québec
Kelowna, Colombie-Britannique
Kingston, Ontario
Kitchener, Ontario
Lachine, Québec
Lasalle, Ontario
London, Ontario
Mercier, Québec
Montreal, Québec
Montreal-Nord, Québec
Mont-Royal, Québec
Niagara Falls, Ontario
Outremont, Québec
Peterborough, Ontario
Pierrefonds, Québec
Quebec, Québec
Regina, Saskatchewan
Sainte-Catherine, Québec
Saskatoon, Saskatchewan
Sherbrooke, Québec
St Bernardin, Ontario
St Catharines, Ontario
St. John'S, Newfoundland and Labrador
Sudbury, Ontario
Toronto, Ontario
Trois-Rivieres, Québec
Vancouver, Colombie-Britannique
Verdun, Québec
Victoria, Colombie-Britannique
Waterloo, Ontario
Westmount, Québec
Windsor, Ontario
Winnipeg, Manitoba
Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you have experience as a tax professional, are highly motivated and have excellent communication skills, then we need you to help our clients complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.
To apply just click Get Started and fill out our short application form.
At a Glance
About This Role
As a Tax Expert with Intuit you'll work directly with clients to prepare their tax return, provide tax guidance, and help troubleshoot their tax questions. This is a virtual, seasonal, and client facing position in which you'll have access to our virtual tools and resources, as well as opportunities to collaborate with experts and provide updates on assigned customers. At the end of the season we offer opportunities to work with us again for following seasons.
- 3+ years paid professional tax preparation experience using professional tax preparation software
- Experience providing support in a call center environment a plus
- Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
- Experience preparing & filing E2E client personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
- Excellent written and communication skills
- Bilingualism (English/French, read/write/speak) is a plus
Benefits
Employee Assistance Program
Product discounts and free copy of TurboTax Live
Free equipment for virtual offices
Flexible scheduling options
Company Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Canada (Remote)
If you are a highly motivated and experienced tax professional that has excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will accelerate our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our customers as they navigate the TurboTax Live experience. You will play an important role in enhancing our brand by delighting our customers and empowering them to prepare their taxes.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.
Qualifications
- Minimum of 3+ years of paid professional tax preparation experience utilizing professional tax preparation software
- Minimum of 125 tax returns prepared per tax season for the last 3 years
- Experience preparing and filing end-to-end customer personal returns consisting of a variety of topics, including employment, self-employment, rental, investments, T1135, foreign income, and all credits/deductions
- Have a current and active CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service
- Working knowledge of tax laws and tax concepts
- Superior critical thinking and problem solving skills
- Excellent written and verbal communication skills
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
- Flexibility in availability and scheduling
- Strong customer service and customer experience acumen
- Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
- Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
- Experience providing support in a contact center environment is considered an asset
- This is a remote role; no travel is required
For internal use: tst CAN
Responsibilities
- Provide tax guidance for personal tax returns in a remote, seasonal, and customer facing position
- Collaborate with customers to prepare and/or review their tax return to ensure accuracy and compliance by providing tax guidance and/or tax preparation services
- Research and troubleshoot tax and technical questions while communicating directly with customers in order to answer specific tax or technical questions (written and oral)
- Provide a Full Service experience to prepare, review, and file customer returns with the CRA and/or assist customers via tax advice and guidance on required documents as they prepare their own tax return
- Research tax regulations to provide accurate advice on how to maximize customers’ tax returns
- Create high quality customer interactions and experiences that instill confidence using deep customer empathy and your in-depth tax knowledge and expertise
- Proactively seek out and deliver the right answer for each customer by utilizing government websites, professional resources, and team expertise and translating that information into everyday language for customers
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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