TurboTax Live Seasonal Manager
Intuit
TurboTax Live Seasonal Manager
Location(s): Available to work remotely throughout Canada, including these locationsAhuntsic, Québec
Abbotsford, Colombie-Britannique
Anjou, Québec
Brantford, Ontario
Calgary, Alberta
Cambridge, Ontario
Chicoutimi, Québec
Edmonton, Alberta
Gatineau, Québec
Guelph, Ontario
Hamilton, Ontario
Jonquiere, Québec
Kelowna, Colombie-Britannique
Kingston, Ontario
Kitchener, Ontario
Lachine, Québec
Lasalle, Ontario
London, Ontario
Mercier, Québec
Montreal, Québec
Montreal-Nord, Québec
Mont-Royal, Québec
Niagara Falls, Ontario
Outremont, Québec
Peterborough, Ontario
Pierrefonds, Québec
Quebec, Québec
Regina, Saskatchewan
Sainte-Catherine, Québec
Saskatoon, Saskatchewan
Sherbrooke, Québec
St Bernardin, Ontario
St Catharines, Ontario
St. John'S, Newfoundland and Labrador
Sudbury, Ontario
Toronto, Ontario
Trois-Rivieres, Québec
Vancouver, Colombie-Britannique
Verdun, Québec
Victoria, Colombie-Britannique
Waterloo, Ontario
Westmount, Québec
Windsor, Ontario
Winnipeg, Manitoba
Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you have experience as a tax professional, are highly motivated and have excellent communication skills, then we need you to help our clients complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.
To apply just click Get Started and fill out our short application form.
At a Glance
About This Role
As a Tax Expert with Intuit you'll work directly with clients to prepare their tax return, provide tax guidance, and help troubleshoot their tax questions. This is a virtual, seasonal, and client facing position in which you'll have access to our virtual tools and resources, as well as opportunities to collaborate with experts and provide updates on assigned customers. At the end of the season we offer opportunities to work with us again for following seasons.
- 3+ years paid professional tax preparation experience using professional tax preparation software
- Experience providing support in a call center environment a plus
- Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
- Experience preparing & filing E2E client personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
- Excellent written and communication skills
- Bilingualism (English/French, read/write/speak) is a plus
Benefits
Employee Assistance Program
Product discounts and free copy of TurboTax Live
Free equipment for virtual offices
Flexible scheduling options
Company Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Canada (Remote) / US (Remote)
If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.
Qualifications
- 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals
- Extensive prior experience preparing individual returns for Canadian clients
- Understanding of how to manage a team and provide them with guidance in being successful
- Willing to work hours outside of a normal schedule as needed during our peak season from February to early May
- Superior research, critical thinking and problem solving skills
- Possess strong business acumen
- Able to effectively communicate to multiple skill levels and personalities
- Comfortable working in a fast paced, dynamic, and ever changing environment
- Excellent written and verbal communication skills
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
- Bilingual proficiency (English and French + read, write, speak) considered a strong asset
- Previous experience supporting TurboTax customers is considered an asset
- This is a remote role; no travel is required
For internal use: tst CAN mgr
Responsibilities
- Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads
- Create a high performance culture that empowers Tax Experts to provide world-class service to our customers
- Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
- Foster a team environment of collaboration, accountability and continuous improvement
- Effectively use data to evaluate, identify opportunities, and coach to performance
- Identify growth potential and develop Expert Talent within the team
- Lead the team through a fast paced and constantly changing environment
Team/Leadership Skills:
- Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
- Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions
- Continuously improve team performance by providing employee coaching and mentoring
- Act as the conduit between the team and the business by condensing and disseminating large amounts of information
- Timely review and complete administrative tasks, such as timesheet approval and scheduling
- Handle customer escalations on an as-needed basis
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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