Principal Software Engineer, SRE (Mailchimp)
Intuit
Principal Software Engineer, SRE (Mailchimp)
Location(s): Atlanta, Georgia; New York, New YorkCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is the leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
We are seeking a highly skilled Principal Software Engineer focused on Site Reliability to join our dynamic engineering team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our application used by both internal engineers and external customers. You will collaborate with cross-functional teams to design, implement, and maintain systems that are robust and resilient. You will be responsible for leading a cultural change of operational excellence across the organization.
We are looking for experienced technologists who have a background that includes deep technical experience grounded in previous years of hand-on development in high scale, highly available systems that achieved outstanding levels of operational excellence and who has taken those learnings and applied them at scale in their organization.
Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta or New York office two or more days per week.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- 8+ years of experience in software engineering with a focus on site reliability or related roles.
- Proven track record of designing and maintaining reliable, scalable systems.
- Experience in leading technical projects and mentoring engineering teams.
- Excellent communication skills and ability to lead cross-functional teams and stakeholders.
- Proactive and results-driven attitude, with a passion for building reliable, scalable, and performant systems.
- Proficiency in programming languages such as PHP, Go, Python and Java.
- Strong understanding of Linux/Unix systems and network protocols.
- Experience with cloud platforms such as AWS and/or Google Cloud.
- Expertise in containerization and orchestration technologies like Docker and Kubernetes.
- Proficient in using monitoring and observability tools (e.g., Prometheus, Grafana, Splunk).
- Experience with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI, Github Actions, etc).
- Knowledge of database management systems (SQL and MySQL) and caching technologies.
- Familiarity with infrastructure as code (IaC) and configuration management tools (e.g., Terraform, Puppet).
Responsibilities
- Design, develop, and maintain software and systems to ensure the reliability and scalability of our application.
- Strategize for system wide resiliency and degraded experience of dependent.
- Write clear and persuasive technical documents and RCAs that have an impact on the engineering community.
- Determine and implement monitoring and alerting solutions to proactively identify and resolve issues.
- Collaborate with development teams to ensure best practices in code quality, deployment, and automation.
- Comfortable delegating to a team while still hands-on in areas and maintaining a deep understanding of the end-to-end system.
- Drive incident response efforts, conduct root cause analysis, and surface operational issues with dependency teams and partners to implement corrective actions.
- Optimize application performance and resource utilization for operational excellence.
- Develop and maintain infrastructure as code (IaC) using tools such as Terraform or CloudFormation.
- Take calculated risks and help teams navigate change.
- Stay up-to-date with industry trends and emerging technologies to drive continuous improvement.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $245,500 - $332,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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