Group Manager Product Management
Intuit
Group Manager Product Management
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, we are committed to powering prosperity around the globe with our innovative financial products—including TurboTax and QuickBooks. We serve a diverse customer base ranging from consumers to small business owners, helping them achieve their financial dreams through technology that impacts millions of lives.
The Team
Accounting and Tax Experts are small businesses' most trusted advisors and Intuit’s most valued partner. When small businesses work with an Accountant in QuickBooks, their odds of survival go up 2x, they hire 3x more employees, and their profitability increases significantly. Yet, finding the right expert and service is a challenging process for small businesses leaving millions without the help they need. QuickBooks Live is our response to solving this problem, starting with a Bookkeeping Service that small businesses can subscribe to and gets paired to a quality expert for a delightful service.
The QuickBooks Live team is on a mission to transform the expert service industry serving small businesses, with an ambition to build the world’s most powerful Expert AI powered Platform.
The Role
We're seeking an exceptional Group Product Manager who has experience in building 0 to 1 products and services, leading high-performing cross-functional teams, and consistently showing a bias for action, all while delighting our customers. This role will lead QuickBooks Live Expert Assisted service offering focused on increasing customer confidence in using QuickBooks to complete key jobs to be done with expert help. You will partner closely with x-functional teams including Design, Engineering, Marketing, Service Delivery and Operations as well as other QuickBooks teams to craft and deliver a delightful do-it-with-me QuickBooks experience for Small Businesses working with an Expert.
Responsibilities
- Offering Vision & Strategy: Set the offering vision, and create a collective offering and product strategy that delivers exceptional customer benefits through customer interactions with product and experts
- Customer Focus: Develop deep customer empathy through immersion in customer research. Transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes
- Cross-functional Leadership: Foster strong cross-functional partnership to align offering strategies with broader business objectives. Provide balanced leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model
- Execution Excellence: Lead the scoping, planning, and delivery of offering initiatives in collaboration with internal teams
- Innovation & Experimentation: Cultivate a culture of learning and experimentation. Lead product-led and service-lead experimentation to test leap-of-faith assumptions behind our vision
- Team Development: Recruit, mentor, and lead a high-performing team of product managers. Foster a culture of empathy, accountability, curiosity, and continuous improvement
- Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the efficacy of offering initiatives. Report on business performance and make data-driven adjustments as necessary
- Stakeholder Management: Engage with key internal and external stakeholders, including service delivery partners and customer success teams, to ensure alignment and drive broad adoption of the offering. Manage relationships and communications with senior leaders across highly matrixed teams
Qualifications
- Experience: 8+ years in product management with a proven track record of launching and scaling innovative products or services, ideally in technology-driven, AI-powered service environments
- Leadership: Demonstrated ability to lead cross-functional teams and drive transformation change. Experience in managing high-performing, engaged product teams
- Customer Centricity: Passionate about understanding customer needs and translating them into actionable product strategies. Track record of delivering customer-backed solutions
- Operational Excellence: Strong operational acumen with the ability to implement processes that drive efficiency and scale. Experience in navigating high levels of ambiguity and visibility
- Communication Skills: Excellent verbal and written communication skills with the ability to communicate at all organizational levels
- Technical Proficiency: Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions
- Educational Background: Bachelor's degree in Business, Technology, or a related field required. MBA or advanced degree preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $217,500 - 294,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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