Staff Conversation Designer, Gen AI
Intuit
Staff Conversation Designer - Gen AI
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Join QuickBooks Digital Experiences team as a Principal Design Technologist to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and the massive data we have on small businesses.
As a Principal Gen AI - Conversation Designer, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills, with experience designing chatbots, voice assistants and similar interfaces. This role will give you the opportunity to collaborate with cross-functional teams of, data scientists, engineers, product managers, and UX designers.
Responsibilities
- Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants
- Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementation
- Build, review and evaluate LLM prompts and AI models to deliver Gen-AI powered conversational experiences
- Accountable for quality and accuracy of GenAI responses, create and evangelize guiding principles and evaluation rubrics for high quality customer interactions in the bots
- Mentor team members and coach on Gen AI skills to improve the team's collective expertise
- Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiences
- Own strategy for Conversational Design Principals, Gen-AI prompt engineering and Conversational Designer development
- Drive multiple projects with adherence to deadlines, quality and business metrics
Qualifications
- Bachelor’s degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred)
- 8 years of design experience, with at least 3-4 years of conversation design experience
- Strong portfolio demonstrating expertise in prompt engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces
- Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
- Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks
- Experience delivering AI or Gen-AI powered conversational experiences in Chatbots, voice assistants etc
- Exceptional communication skills, both written and verbal
- Strong leadership skills, with a proven track record of managing stakeholders, mentoring team members and developing talent
- Experience in conducting user research and usability testing, experiment design and data analysis
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $171,500- 232,000, Southern California $160,000- 216,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.