Manager 3, Product Management

Company Overview

Job Overview

As a Group Product Manager for ICS Data Sciences Solutions, you will be responsible for leading a team of professionals in defining the vision, building the roadmap, and leading a cross-functional team through transforming the way we use data science and applied AI to drive massive impact across Intuit’s Customer Success platform. This will include building foundational data products which push the boundaries of how we’ve established data, reporting, and insights before at Intuit, and changing the paradigm for how we prep for and execute using data to run our business and operating mechanisms. You will be working in an environment that is fast-paced, cross-functional, and ever-evolving, and will be expected to have a strong bias for action, act as a boundaryless leader, exhibit extreme accountability, have a keen eye for detail and an unwavering commitment to delivering exceptional customer experiences.

You will work closely with various platform teams across Intuit, including Data Science, AI Science, Data Engineering, Data Analytics, VEP Product Management, VEP Product Development, Technical Program Management, Business operations, and Customer Experience Management across the entire ICS Platform.

To excel in this role, you must have a solid background in various applications of product development including software products, help systems, analytics system applications, and GenAI while possessing exceptional leadership skills and cross-functional leadership. You should have experience working in complex, high-stakes industries and be comfortable navigating ambiguity, continuously learning, and making tough decisions with sometimes limited information.

The successful candidate will be a creative problem-solver who is comfortable working in a highly collaborative and customer-focused work environment. Experience working with AI/ML/GenAI technologies, experimentation platforms, software product development, and business operations will be key to success in this role.

Join us and help us create groundbreaking data science products that will change the way we operate as a company to solve our customers biggest needs across Intuit!

Responsibilities

• Driving the vision and roadmap for the ICS Data Science team’s data products, including executive reporting, agentic insight products, cross-functional applied modeling, and insight automation.
• Aligning internal Data Science roadmaps with broader product team roadmaps and strategy.
• Working cross-functionally to secure and manage bi-directional dependency mapping and resourcing.
• Managing the data platform supporting the reporting and decision making for the Intuit Customer Success Financial, Efficiencies, and Business plan.
• Preparing and helping to represent business performance utilizing Data Science automation and products in support of the reporting and decision making for the Intuit Customer Success Financial, Efficiencies, and Business plan.
• Managing the frameworks established across the Data Science team to facilitate the production of insights and Data products powering Intuit Customer Success.
• Leading a small Task Force team responsible for tackling emerging issues and questions that don’t fit the purview of established Data Science teams. This team will troubleshoot, provide interim support, recommend proper resourcing and allocation across Data Science teams, and work through change management to ensure ongoing work is properly absorbed across the team.
• Serve as the right-hand person to the Intuit Customer Success Data Science leader in managing complex and cross-functional projects across the Data Science team.
• Leading a team of professionals from different fields, ensuring collaboration, and promoting a culture of dedication to providing delightful customer experiences.
• Evangelizing the need to transform the way Intuit Customer Success works leveraging platform-centric Data Products and autonomous insights in a scalable, secure, accurate, efficient, and non-redundant manner and using that to create exportable patterns across the broader Intuit Data ecosystem.

Qualifications

• Bachelor’s degree or equivalent work experience, with 8+ years of product and/or data management experience and at least 5 years of experience in a leadership role, ideally supporting data as a product or heavily data-personalized products.
• Proven experience working for a SaaS high-growth company with a focus on reimagining customer experiences and consolidating disparate legacy tools.
• Strong ability to analyze and interpret data, with a plus on querying, scripting, and prompting experience.
• Strong experience with GenAI based products and applications as well as experimentation process and best practices.
• Ability to understand complex technical workflows and drive innovative product solutions for internal business users while consistently pushing innovation boundaries and balancing short-term customer needs with long-term product vision.
• Strong communication skills to engage and evangelize with both technical and non-technical users.
• Demonstrated passion for seeking a deep understanding of customer needs and turning that insight into a compelling vision.
• Proven track record of driving through designs, ideas, and roadmaps with an entrepreneurial mindset and an exceptional drive.
• A learning mindset, curious, bold, self-aware, and humble, unafraid to adjust rapidly to new data and willing to accept failure.
• Adept at building deep domain expertise in complex business areas to establish customer empathy and trust.
• Capable of establishing credibility with technical teams via common understanding of Analytics, Data Science, GenAI, and Software Development Lifecycles.
• Ability to connect and collaborate with Data functions, PM, PD, CX, Business Operations and strategic partners to drive decision making and execution.
• Strong technical background to understand and discuss technical data concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners.
• Ability to partner and influence senior leaders up to and including Intuit’s Chief Customer Success Officer.