Analyst, Infra CX
Invesco
As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.
If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!
Job Description
We have an outstanding benefits package which includes:
Company-provided healthcare
A competitive annual leave allowance
Flexible working options, including hybrid working arrangements
Generous pension provisions
Income protection
Health and wellness benefits
Volunteering days
Enhanced parental leave
Life insurance
What we are looking for:
We are looking for a seasoned Analyst to join our London based Infra CX team. This individual will oversee technology development solutions through new and existing applications, systems architecture, applications, data infrastructure/ warehouses and machine learning algorithms and infrastructure (applications for the firm including both internal and external products). They will provide exceptional technical expertise for business partners.
Responsibilities will include:
Technical troubleshooting of production support incidents
Identifying trends within the business to improve the level of service the group delivers.
Completing software/hardware installs, upgrades, ad hoc project activity, moves and roll outs as and when requested, including patching and first-line telephony responsibilities.
Maintaining a knowledge base for supported apps, including reference manuals, installation guides, and best practices.
Maintaining inventories, workplace personas, procedure databases and the Technology knowledge center up to date and current.
Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate via Service Now.
Overseeing AV operations, and supporting business partner meetings and videoconferences, including support for our senior leadership events.
Work closely with the Business Support Analysts to ensure all business-critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Field outages and drive all issues to completion.
What you can bring:
Proven experience in a client facing desktop support role, preferably gained within the Financial Services sector in a fast-paced environment at a senior technical level.
Experience using Office 365, Mac, Windows, LAN/WAN networking, Azure & AWS Cloud technologies, Mobility solutions, scripting/automation, and Market Data
Knowledge of ITIL Agile or Lean methodologies
Ability to execute on deliverables, establish priorities, and meet deadlines.
Disability Confident Scheme
Applicants who opt in to the Disability Confident Scheme and meet the ‘minimum criteria’ for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.
The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.
To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at emea-talentacquisition@invesco.com confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.
Full Time / Part Time
Full timeWorker Type
EmployeeJob Exempt (Yes / No)
NoWorkplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea-talentacquisition@invesco.com. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)
We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.
Our commitment to the community and environmental, social and governance investing:
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.
Recruitment Agencies:
Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.
Regulatory:
This position may fall in-scope of one or multiple regimes/directives.