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Application Technology Support Lead

JPMorgan Chase & Co.

JPMorgan Chase & Co.

IT, Customer Service
Glasgow, UK
Posted on Sunday, June 9, 2024

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As an Application Technology Support Lead in Engineering Platforms & Experience team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Execute policies and procedures that ensure operational stability and availability
  • Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
  • Monitor system performance and identify areas to improve in terms of efficiency, reliability, and scalability.
  • Implement and maintain monitoring, logging, and alerting systems for proactive issue detection and resolution to ensure proper configuration management and version control practices.
  • Participate in incident response and resolution, including root cause analysis and post-incident reviews.

Required qualifications, capabilities, and skills

  • Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Proficient in observability and monitoring tools and techniques
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
  • Expertise in a development language such as Java or Python or scripting languages such as Java Script, Bash or PowerShell.
  • Understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry, etc.
  • Experience with micro-services, Unix, Linux
  • Experience of Agile Methodologies (Scrum/Kanban, Test Driven Development etc)
  • Experience in a DevOps or support role, working with CI/CD tools and infrastructure automation.
  • Hands-On knowledge of containerization technologies like Docker and orchestration platforms like Kubernetes.
  • Participate in weekends on call support, as an escalation point of contact.

Preferred qualifications, capabilities, and skills

  • Experience with configuration management tools like Ansible, Puppet, or Chef
  • Experience in data mining and querying against databases
  • Experience and comfortable working in a high paced dynamic environment