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Vice President - Human Resource Business Advisor

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Bengaluru, Karnataka, India
Posted on Sunday, June 9, 2024

Job Description

The Treasury Operations Reconciliation Manager will be responsible for managing activities in service delivery of ICB operations. Responsibilities include:

  • Treasury settlements which include cash and card settlements.
  • Suspense account management.
  • Build out of all treasury ops processes in collaboration with a diverse range of partner teams within ICB such as product, operations, process engineering, controls, risk, compliance etc.
  • Recruiting and setting up a team of accomplished professionals to own the BAU responsibilities of the team as well as delivering on stretch assignments and further build work.

Job Description

The main responsibilities of this role will be working within the ICB Treasury Ops team from a process as well as team perspective. As part of the process set up, the candidate is expected to bring their reconciliations as well as process build knowledge and experience to the table. This will involve working with various teams to design the processes, create the journeys that will impact TOPS, participate in testing to ensure desired results, create and maintain up to date documentation including procedures and process maps, create and maintain effective controls for all TOPs processes, create and report on KPIs and KRIs for all TOPs processes, manage stakeholders effectively across various teams and finally to lead the processes into BAU mode and sustainability. Existing TOPs processes including suspense accounts set up and management is to ensure secure and efficient operations for the debit card/savings product, credit card – these reconciliation processes will range across cash transactions, card transactions, liquidity monitoring, Apple Pay, suspense account management including reporting on write offs, aged breaks and balances. There will be additional products and services to create and manage in the future.

In addition to process set up and management, the candidate is expected to help run the team from a people management perspective. Wherever hiring is involved, this will include reviewing and shortlisting relevant profiles and helping with the interview and recruitment process. The candidate will be expected to bring their people management experience to this role and help build and manage a successful and motivated team of achievers that adheres to the company’s policies and framework and is set up for success.

Roles And Responsibilities

  • Working with partner teams to set up the TOPS processes for ICB. This will include working on builds, process maps and customer journeys that impact TOPs, testing and sign off to take the processes to a BAU mode.
  • Build end to end processes for TOPs across various areas.
  • Stake holder management and partnership with ICB internal teams.
  • Hiring, training new and existing employees.
  • Planning, assigning and directing work.
  • Performance management and feedback.
  • Addressing employee performance and corrective action plans.
  • Employee motivation and engagement.
  • Maintain a secure an efficient work environment by establishing, following and enforcing standards and procedures, complying with legal regulations, policies and controls.
  • Ensure Risk and controls policies are adhered to.
  • Communicate customer issues with operations teams and devise ways of improving the customer experience, including resolving problems.
  • Update job knowledge by participating in educational opportunities, reading professional publications, building and maintaining work relationships.

Minimum Skills, Experience and Qualifications

The role requires a minimum of 15+ years of experience in setting up new teams and managing the same. They should be familiar with a variety of the field's concepts and have great learning ability. They will need to perform a variety of tasks including process and people management. They will lead and direct the work of others. A wide degree of creativity and latitude is expected.

Additional Skills, Experience and Qualifications

  • Leadership
  • Conflict Management
  • Organization
  • Decision-Making
  • People Management
  • MIS and Reporting Skills
  • Deadline-Oriented
  • Critical Thinking
  • Problem Solving Skills
  • Communication Skills
  • Influencing and Leading by example
  • Delegation
  • Team work
  • Adaptability