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Business and Operations Manager - Global Supplier Services - Travel and Entertainment

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Operations
metro manila, philippines
Posted on Sunday, June 9, 2024

Job Description

Each and every day, Chief Administrative Office colleagues around the world are helping the company work better, faster and safer. The Business & Ops Manager is tasked with a variety of business administration & control responsibilities supporting Travel & Entertainment team within the Global Supplier Services (GSS) Sourcing & Procurement team

Job responsibilities:

  • Develop subject matter expertise on firm wide Travel & Expense policy, SAP Concur Expense, Corporate Card Administration and Concur Detect functionality
  • Effectively manage the travel & entertainment process and handle escalations for the team in Manila
  • Collaborate with the process leads & SMEs in India & Warsaw to meet daily business responsibilities
  • Plan & allocate resources to effectively staff & accomplish the work to meet productivity & accuracy goals
  • Recommend ways to improve process/procedures & to create greater efficiency, enhance quality and/or productivity
  • Disseminate data to Financial Stakeholders and Senior Management
  • Focus on performance management, setting priorities and career development
  • Support new joiner trainings and create adequate backups within the team
  • Demonstrate leadership skills to steer the team towards a common goal
  • Strong interpersonal, coaching and conflict resolution skills
  • A self-starter who consistently strives for excellent in both people and process management
  • Foster a collaboration and inclusive environment that supports continuous learning, growth and development

Required qualifications, skills and capabilities:

  • Graduate in Finance, Accounting, Business Administration or equivalent
  • 8-12 years of SME experience in Accounts Payable handling core components of Travel and Expense process including corporate card administration.
  • 3-5 years of people management experience is desired
  • Experience on SAP Concur, SAP ERP would be required. Experience on corporate card administration (Amex, Mastercard, Visa, etc.) would be an added advantage.
  • Hands on experience in end to end GL activities, month end activities (ledger postings & reconciliations) would be required
  • Strong analytical, data management and problem solving skills
  • Excellent interpersonal and verbal/written communication skills
  • Forward thinking with the ability to assert new ideas and follow them through
  • Proficiency with MS Office applications (Word, Excel, Power Point)
  • Intellectually curious and inquisitive, critical thinking, ability to solve problems, travel related audit skills, ability to multi-task and handle multiple competing priorities.