Job summary

As a Compliance Operations Quality Manager you will oversees a team of exempt level analysts, conducting targeted testing on high-risk concepts from Global Know Your Customer (KYC) standards, adherence and compliance of Financial Crimes Enforcement Network (FinCEN) requirements, and LOB specific guidance. They take ownership of the end-to-end process, providing diagnosis, root cause analysis, and recommendations for prevention. Additionally, they support other Quality processes and teams, maintain an in-depth understanding of relevant standards, make autonomous decisions while consulting with management on complex issues, handle sensitive information, and provide guidance and leadership to their team, ensuring training, performance reviews, and addressing control deficiencies as needed.

Job responsibilities

• Manage the performance, discipline, and termination of employees within the assigned team
• Supervise a team of Quality Analysts, providing coaching and ongoing performance feedback
• Monitor individual team member performance to assess learning and capability
• Explain work processes and procedures while organizing workflow
• Address escalated service issues from internal or external partners
• Conduct Quality reviews of Analysts' output and offer feedback
• Identify training needs for Analysts and proactively address potential issues to management and Compliance
• Drive process improvements and implement necessary changes
• Analyze root causes, evaluate alternatives, and propose process enhancements
• Collaborate with senior stakeholders and business partners to influence decisions and support risk management
• Interpret information creatively to enhance risk management and uphold the bank's standards of customer service

Required qualifications, capabilities, and skills

• Bachelor's degree required and/or minimum three years equivalent experience in compliance or investigations
• Three years in an investigative/Quality role or role that requires research
• May be required to have business-specific skills/certifications
• Experience in understanding of regulatory concepts including but not limited to the Bank Secrecy Act, US Patriot Act and Anti-Money Laundering.
• Advanced Industry knowledge
• Advanced skills in Share Point site development and management and MS Office, including Excel and Access
• Demonstrated ability to develop, manage, coach and motivate teams
• Previous experience in AML, Compliance, Fraud, KYC or Operational Risk is an advantage
• Must be flexible and adaptable to manage interim projects and processes based on the business requirements.
• Knowledge of banking products