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Product Manager - Payments - Vice President

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Plano, TX, USA
Posted on Sunday, June 9, 2024

Job Description

Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It’s a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale. In addition, the agile operating model aligns product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

To help drive the transformation, JPMorgan Chase is seeking a uniquely talented & proven Product Manager – Commerce Center. Commerce Center is the Digital Hub for merchants to manage their Payment needs. Merchants can use the different features offered through Commerce Center, such as VT, Transactions, Reporting.

This entrepreneurial leader will transform the experience for clients to discover and manage their transactions across the different merchant segments.

This “digital native” candidate will deliver a robust roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery. The ideal candidate understands modern technology stacks (UI frameworks, micro frontends, APIs), design thinking (client journey, UX / UI, moments of truth), and payments (e-commerce, Card Present and Card Not Present payments, payment lifecycle).

The ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills. This position will succeed by shipping experiences that deliver stakeholder results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction.


  • Manage the Payments activity and Transaction management product in the Commerce Center
  • Manage a product roadmap that balances stakeholder inputs and MVP releases
  • Design a digital product platform (UI’s, APIs, services) to deliver unique experiences across the client segments
  • Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment
  • Prioritize the product backlog based on client demand, VoC, business cases, product KPI, strategic business goals (customer R&D, competitive, market)
  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
  • Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development
  • Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
  • Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
  • Partner with multiple teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
  • Partner with 3rd party vendors / alliances to enhance product offering


  • A good balance of Technologist and Product Manager
  • 5+ years in new product development, product management or platform services for digital channels & payments
  • 5+ years experience in digital channels required
  • 5+ years experience with modern technology stacks, including UI frameworks, API’s, microservices, big data, cloud, etc.
  • Proven experience in designing front-end experience for transactional features such Search, Payments management.
  • Ability to straddle complex backend systems and build cohesive and thoughtful front end UX
  • Be comfortable rolling up sleeves with a strong ownership mindset with a persevering problem solving approach
  • Proven track record of managing new product launches / transformations of mission-critical payment platforms
  • Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
  • Strong executive presence; comfortable interacting with and presenting to all levels of management
  • Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
  • Strong influencing and partnership / collaboration skills to drive cross-functional teams
  • Ability to productively work in a matrix management organization
  • Positive, team-oriented attitude and inspiring leadership skills a must
  • Bachelor’s degree required; MBA preferred
  • Travel requirement: approximately 25% (as health & travel conditions permit)