Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Consumer Banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams by leveraging your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience and ensure seamless, positive interactions throughout the customer journey

• Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that simplifies complex concepts and drives action while adhering to industry and brand standards
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys and practicing agile content delivery
• Advanced technical literacy and a deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience collaborating with design, research, compliance and other partners to create experiences users love, drive consistency across channels and minimize risk
• Passion for learning, personal growth, sharing knowledge and helping others expand their skill sets
• Courage to asks questions and seek opportunities for innovation
• Demonstrated ability to use data to make content design decisions and measure impact
• Empathy for users and colleagues