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APAC Talent Acquisition Operations Specialist

JPMorgan Chase & Co.

JPMorgan Chase & Co.

People & HR, Operations
Kowloon, Hong Kong
Posted on Sunday, June 9, 2024

Job Description

Build your career in Human Resources Servicing, be the catalyst to ensure precision, offer solutions, solve problems, and mentor new joiners.

As an HR Specialty Servicing Professional in APAC Talent Acquisition, you deliver a best in class, simplified, and personalized experience to current and future employees in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day. You will play a key role in ensuring that new joiners across 16 APAC countries have a best-in-class onboarding experience. Based in Hong Kong, you will be a subject matter expert in regional hiring and onboarding processes and regulations and responsible for delivering exceptional client service, cross-functional support and quality monitoring.

Job responsibilities:

  • Partner with local and Regional Recruiters, Local HR, Regional Onboarding Teams and other offshore teams to deliver a seamless offer and onboarding process that provides a first-class experience for new joiners
  • Ensure that data integrity is monitored and maintained for all systems / processes in the Talent Acquisition and Onboarding process
  • Contribute to regional and local projects, including on-site local or virtual orientation programs
  • Continually enhance processes, controls and support automation initiatives
  • Be a subject matter expert (SME) for the onboarding process in the APAC region and local regulatory requirement
  • Execute controls in support of regulatory requirements and particulate in any project or mitigation, as required
  • Partner with the internal and external teams to provide on-site support for Hong Kong offer and onboarding activity including visa permit application process

Required qualifications, capabilities, and skills:

  • Bachelor’s degree in Human Resources or related field with 2 years professional experience
  • Excellent English written/verbal communication and influencing skills
  • Demonstrates a proactive approach to identify and resolve issues, taking ownership from escalation through to resolution
  • Time management skills coupled with the ability to organize and prioritize in a fast paced environment
  • Exceptional attention to detail and ability to follow complicated and enhance processes
  • Excellent senior stakeholder management, able to manage challenging client interactions independently
  • Ability to deliver results and meet deadlines under pressure

Preferred qualifications, capabilities, and skills:

  • Experience in automation tools like PowerQuery or Alteryx, creating management reports, presentations, project management skills would be advantageous