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Asset & Wealth Management - Vice President - Supervisory Manager - Palo Alto, CA

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Accounting & Finance, People & HR, Operations
Palo Alto, CA, USA
Posted on Sunday, June 9, 2024

Job Description

J.P. Morgan is a global leader in asset and wealth management with assets under supervision of $2.1 trillion and assets under management of $1.4 trillion. J.P. Morgan Private Bank has been helping the world’s wealthiest individuals, families, foundations, and endowments grow, manage, and sustain their wealth through personalized, comprehensive financial solutions for more than 160 years. J.P. Morgan is a global leader in asset and wealth management with assets under supervision of $2.1 trillion and assets under management of $1.4 trillion. With Private Bank advisors in 110 offices in 25 states and 20 countries, the Private Bank provides clients with a global perspective delivered through a local, dedicated team of specialists focused on fundamental wealth management disciplines, including investment management, wealth planning, philanthropy, credit and banking.

As a Private Bank Supervisory Manager in Asset & Wealth Management, you will coordinate and work closely with the Private Bank Market Leadership and within the Supervisory team to meet existing supervisory procedure requirements. You will be responsible for managing complex, high risk escalations from end-to-end and outreach to executive level stakeholders.

Job responsibilities

  • Coordinate and lead monthly meeting with Market Manager. This includes preparing and presenting key findings and overview of activities in prior month
  • Participate in Market Leadership meetings and join Market Team calls. Interact with employees in the market to address questions and take action to resolve
  • Coordinate with employees, management and Registration department on changes to employee registration profile including U4 amendments
  • Train new hires and existing employees on procedures or specific topics as needed
  • Coordinate with Central Supervision, address suitability concerns, review customized client materials, and act as a liaison for issue resolution. Review and resolve compliance surveillance inquiries
  • Provide principal approval for brokerage trade corrections. Review and action brokerage account maintenance requests (i.e. options, margin, QIB)
  • Perform oversight of incoming correspondence, checks, and securities. Review trends and patterns of escalated email violations.
  • Provide pre-approval of suitability for accounts to participate in alternative investments; review and determine account eligibility for Initial Equity Public Offerings
  • Act as error escalation contact for investment related errors. This includes reviewing and correcting error as well as completing escalation and reporting
  • Act as complaint escalation contact, review circumstance to determine possible complaint, submit to firm wide complaint reporting tool, and coordinate with complaint response team for appropriate resolution
  • Act as liaison for annual compliance branch exam. Work with Market Manager to address any remediation needed

Required qualifications, capabilities and skills

  • 7+ years of experience with supervision of securities / investment industry
  • Licenses required to perform all job duties associated with the role: FINRA SIE, Series 7, 66 (63/65), 9/10 (4,24,53)
  • A valid Series 4 is required or must be obtained within 90 days of starting in the role as a condition of employment
  • Ability to provide clear, concise, and timely resolution to issues. Proven judgement and problem-resolution skills; comfortable making decisions independently and dealing with conflict in high stress situations
  • Demonstrate strong critical thinking, analytical research and quantitative skills.
  • Strong written and verbal communications skills, including an ability to communicate with all levels of leadership and Market colleagues
  • Possess excellent time management, organization and follow up skills

Preferred qualifications, capabilities and skills

  • Bachelor’s Degree preferred
  • Experience as a Supervisory, Risk or Compliance professional preferred
  • Experience working in an environment alongside Advisors preferred
  • Ability to understand new investment products and firm wide policies and procedures