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Operations Project Senior Associate

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Buenos Aires, Argentina
Posted on Sunday, June 9, 2024

Job Description

The Cybersecurity Assessment Team comprises of highly skilled technical and operations professionals. Our mission to protect the firm is augmented by core principles on how we do business. We are seeking an energetic, accomplished and motivated Operations Associate. Successful candidates will shape the future of Service Delivery Excellence and Cyber Risk Reduction. As part of our global team of technologists and innovators, your work will have a critical impact on our company, as well as our clients and our business partners around the world.

Aligned to the Operations in Cybersecurity Assessments, you will be part of a team accountable for the successful execution of our testing portfolio, delivering enhancements and implementing changes that increase our productivity, drive adherence to control and cybersecurity best practice, improve customer satisfaction, oversee risk reduction and tooling initiatives and cost-effective solutions delivery that puts our clients first. Analyze, design, develop and deliver solutions built to strengthen our Operations in Cybersecurity, Technology and Controls. You won’t just be watching over our data – you’ll be finding innovative ways to protect it. With a one team mindset, you will support with transformation work on pentest assessment delivery operations and engagement.

Candidates should be able to demonstrate knowledge in general Cybersecurity principles and ideally have a understanding of program and project delivery processes for penetration testing in large scale organizations and be able to provide oversight of this function.

The role involves a high level of stakeholder management and will suit an individual with excellent client facing skills. An applicant from a security consulting firm or a financial services background will have a distinct advantage. Working in a large and complex organization, an understanding of how to develop brand awareness and build a network of business contacts to develop stability, capacity and resiliency of our products and emerging industry trends.

This role requires a wide variety of strengths and capabilities, including:

  • Ability to work within a team comprising of varied experiences, strengths, and styles. You will be an integral part of a dedicated and diverse team.
  • Knowledge of operations, risk and controls management processes & principles, audit requirements related to cybersecurity, threat and vulnerabilities management best practice.
  • Good understanding of penetration testing and other security assessment activities.
  • Experience with logistical demand of clients and stakeholders.
  • Intermediate process engineering and re- engineering skills.
  • A self-starter who is creative with a 'can-do' attitude.
  • Quick learner with a strong work ethic, attention to detail
  • Team player exhibiting professional maturity, personal integrity, and excellent interpersonal skills.
  • Ability to execute flawlessly, handle multiple projects simultaneously and independently while maintaining a high degree of communication between multiple stakeholders.
  • Use in house systems to respond to line of business requests and review information and make informed technical and operational decisions.
  • Anticipate and resolve roadblocks that impact SLA's.
  • Build partnerships and interact with third party vendors and co-ordinate with teams based in the US, UK and Singapore.
  • Communicate with a diverse audience, including verbal, written and where necessary using presentation techniques.
  • Continuous analysis of processes to identify automation, streamlining and improvement opportunities to accomplish common goals Proven commercial experience with Microsoft Excel, Visio, PowerPoint is a MUST.
  • Assist with providing ad-hoc reports and understanding of how to present management information.
  • Draws on experience and judgment to achieve all of the above responsibilities.
  • Adherence at all times to JPMC company standards, procedures and policies.

This role includes two key specific responsibilities

  1. Engagement Tool SME: Requires experience working with multi stakeholders and levels. Influence and compromise skills. Critical thinking to navigate issues and roadblocks. Candidate will be secondary SME, point of contact and client for the JPMC custom service engagement tool. This will require ability to get up to speed with tool usage to become the SME. Tool progress reporting and oversight. It involves teamwork and ability to get on with customers, product teams and leadership for tool feature and development.
  2. Operations Book of Works: Candidate will be Secondary PM to run management of the team's strategic initiatives. Intermediate Jira and scrum master knowledge a distinct advantage.