Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As a Contact Center Software Infrastructure Engineer, you will design and implement cloud contact center infrastructure and application components for our firm’s journey to AWS Contact Center in the Business Collaboration space. You will use your hands-on experience building scalable solutions to pave the successful way for our team. You will apply your technical knowledge and problem solving methodologies to build cloud Infrastructure components, applications, and integrations that will serve our client-facing employees.

Job responsibilities

• Write Terraform modules and sentinel policy sets for IaC.
• Pave, re-pave and un-pave Cloud Infrastructure for Validations
• Ability to write code to utilize AWS platform SDKs using one of the modern programming languages.
• Ability to write Unit-test Cases and assert test coverage.
• Document and troubleshoot code level issues.
• Amazon Connect Contact flow development and integration with Lambda, Kinesis etc.
• Troubleshoot and Root Cause Analysis

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
• BS/BA degree (Computer Sciences or STEM related field) with minimum 7+ years of hands on experience
• Expertise knowledge in one of the modern programming languages e.g. Python, Java etc.
• Well versed with Infrastructure as a Code with Terraform
• Able to design and implement applications on public cloud (AWS)
• Hands on Experience in Cloud Contact Center Engineering space. Preferably Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS, S3, Kinesis etc.
• Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbuckets)
• Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
• Experience in debugging, maintaining ,monitoring and production support in a large environment using tools such as – Splunk, Datadog, CloudWatch etc
• Experience with Container Orchestration and deployment e.g. ECS, EKS, fargate etc.

Preferred qualifications, capabilities, and skills

• AWS certification is a big plus
• Knowledge of voice (WebRTC), call recording and telephony platforms a big plus
• Experience with building and supporting Restful APIs.