Wholesale Lending Services (WLS) is part of the JPMorgan Chase Commercial Bank providing lending servicing support to multiple business units across the firm and around the world. The Operation provides loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management, customer service and reporting; and construction management.

The Loan Servicing Associate II supports the largest and most sophisticated corporate loan transactions in the market. You will primarily provide operational support for syndicated credit structures agented by JPMorgan or bilateral loans extended to a borrower solely by JPMorgan. This is a client facing role with direct contact with borrowers, lenders, and business partners while performing loan servicing facets. The level/job grade of this position will be offered based on the selected candidate’s qualifications

Job Responsibilities:

• Initiate loan activity (fundings, re-pricings, payments) as instructed by the client in accordance with credit agreements
• Calculation and tracking of complex interest and fee accruals at various rate levels across changing lender distributions
• Reconcile daily funding and payment activity to account for all daily cash transactions. Assist with any administrative tasks associated with the terms of a Credit Agreement;
• Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable. Perform quality control on new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy
• Initiate and reconcile automated funds movement in accordance with client/lender instructions
• Monitor and escalate past due principal, interest, and fees to ensure that the loan accounting system is accurate and provide clients timely and accurate invoices
• Maintenance of margin changes and proper communication to bank group. Provide information as requested by Clients, Business Partners, Middle Office, or Lenders

Required Qualifications, capabilities and skills

• Requires 2+ years of commercial loan servicing or commercial loan operations experience.
• Excellent interpersonal and written/verbal communication skills
• Strong analytical thinker who can identify connections between various pieces of data and systems and quickly articulate client impact. Proficiency in Microsoft Office applications with strong Excel skills
• Ability to effectively multi-task and prioritize competing demands
• Ability to manage and autonomously resolve complex problems
• Strong organizational skills with the ability to function efficiently in a high volume, fast-paced, deadline-oriented environment while maintaining service level agreements
• Highly motivated self-starter. Exceptional customer service and communication skills

Preferred Qualifications, capabilities and skills

• Prefer Commercial Loan/Lending Operations experience, ideally with knowledge of reading and interpreting syndicated credit agreements (pre/post-close)
• Prefer Loan IQ experience