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Auto Recovery - Collections Manager I



Tempe, AZ, USA
Posted on Thursday, July 11, 2024

Job Description

Are you ready to lead and innovate in the dynamic field of auto recovery? As a Collections Manager I, you'll manage a team of Full Time Employee (FTE) and oversee complex, high-risk segments of our Auto Finance portfolio. You'll handle all floor operations, including training, hiring, coaching, and performance management while designing and implementing solutions to evolving operational needs. Join us to leverage your expertise in complex case management and benefit from career growth within a supportive and forward-thinking organization.

As a Collections Manager I in Auto Recovery, you will lead a team of full-time employees and oversee complex, high-risk segments of the Auto Finance portfolio. Your responsibilities include managing all floor operations, from training and hiring to coaching and performance management. Beyond personnel management, you'll design and implement solutions for evolving operational needs, ensuring effectiveness and control. Demonstrating expertise, you'll handle the most complex cases and drive operational strategies to enhance efficiency and effectiveness. This role offers significant leadership and career advancement opportunities within our dynamic team.

Job Responsibilities

  • Ensure collections efforts meet expectations.
  • Monitor live and recorded collection calls.
  • Coach and develop direct reports.
  • Conduct account reviews.
  • Assist staff where needed.
  • Administer team members' monthly quality reviews and scorecards.
  • Implement corrective actions for direct reports as necessary.
  • Ensure adherence to department procedures and timely submission of modifications.
  • Track attendance and adhere to time and attendance guidelines.
  • Prepare various daily, weekly, and monthly reports.
  • Process monthly charge-offs.

Required Qualifications, Capabilities, and Skills

  • three years of leadership experience in post-primary or recovery collections
  • three years of collections or related experience
  • Knowledge of FDCPA collection requirements, CFPB, Reg. F, Privacy Act, and the FACT Act
  • Extensive knowledge of collection techniques for both open and charged-off auto accounts
  • Self-motivated with a proven ability to meet deliverable time frames
  • Excellent organizational and time management skills
  • Strong problem-solving, negotiating, and decision-making skills
  • Previous experience handling unique or specialized accounts
  • Familiarity with Familiarity with internal Chase Auto Finance systems and Recovery One system is beneficial
  • Previous experience in the auto industry is advantageous
  • Excellent written and verbal communication and listening skills