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Lead Associate Operations - Yaphank, NY

JPMorganChase

JPMorganChase

Operations
yaphank, ny, usa
Posted on Thursday, July 11, 2024

Job Description

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
Learn more about us at https://privatebank.jpmorgan.com/nam/en/home

Job Description
We are actively seeking an energetic and innovative Senior Product Designer to join our Global Private Bank (GPB) Design team. J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan’s Digital Wealth Management, serves J.P Morgan Private Bank clients, as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain, and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t. We elevate UX not just to solve users’ problems but also to use design to steer the product’s evolution into a powerful and extensible framework.

About Global Private Bank Design Team
Our International and US private Bank Design team (GPB) includes 60+ product designers, researchers, design ops, content strategists spread across 6 global locations.

About the Opportunity
As a Senior Product Designer, you will leverage your deep understanding of research and experience design for digital products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on design and team management role. You will collaborate with a multi-disciplinary team that includes other researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms.

Job Resposibilities

  • Defining product strategy and can define a research strategy to support it.
  • Drive and deliver engaging, thoughtful user-centred design solutions to complex business problems and shaping the next generation private banking platforms
  • Deliver appropriate design artifacts spanning all project phases, from concept development and design to production and documentation (e.g., evaluations, task flows, user scenarios, information architecture, interaction models, wireframes, low- and high-fidelity prototypes, specs and guidelines).
  • Lead research initiatives including stakeholder workshops, design workshops, user studies and research synthesis
  • Work closely and present your work to stakeholders, product and technology teams to ensure that requirements are clearly communicated, agreed and implemented as specified

Required qualifications, capabilities, and skills

  • You have 7+ years of design experience within the industry
  • You have passion about design and have the ability to articulate the value of the design process in the development of products and services
  • You have experience with both quantitative and qualitative research methods to inform and guide design decisions
  • You have experience working within design systems & preferably enterprise/consumer/complicated user journey experience
  • You have high proficiency with design tools such as Figma and comfortable designing at different levels of fidelity
  • You have Bachelor's Degree or equivalent practical work experience in Design
  • You have an online portfolio demonstrating superior experiences (required for application - Please note we cannot access file sharing tools e.g. DropBox, GDrive