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Vice President - Global Investigation Payments Operation



metro manila, philippines
Posted on Thursday, July 11, 2024

Job Description

Global Investigation Payments Operation team is part of Corporate Investment Banking’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.

As the Vice President within the Global Investigation Payments Operation team, you will manage a team of 40-50 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations WHEM regions. You will have a direct reporting line into the Head - Global Investigations and will be directly be responsible for driving projects & change readiness along with added responsibilities of the day to day operations, including transaction processing, client service and focus on controls.

Job responsibilities:

  • Responsible for meeting client deliverables with a high level of timeliness and accuracy. Change Readiness & Efficiency Project pertaining to PRPC.
  • Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Interact with global location managers in an effective and professional manner.
  • Foster and champion high performance culture where people are empowered to make decisions that affect their work/environment.
  • Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
  • Responsible for leading and managing multiple projects. Identifies department strategy and plans related to broader organizational goals and direction.
  • Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
  • Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Manages overall Performance Management and Talent Review process.

Required qualifications, skills and capabilities:

  • Graduate with minimum 10 years of work experience in a financial institution.
  • Experience in managing a team over 10 employees.
  • Working knowledge of various aspects of International Payment Processing Operations.
  • Working Knowledge of SWIFT & international payment conventions & practices is a must.
  • Good ability to build strong business relationships within the site and across the business.
  • Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues.
  • An acute client focus. Strong soft skills and analytical skills.
  • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Preferred qualifications, skills and capabilities:

  • Master’s Degree (e.g. CA, ICWA, and MBA) with 7 years of post-qualification experience
  • Project Management/Implementation & UAT experience would be preferred.
  • Prior experience in client & third party bank investigations will be an added advantage.