Global Investigation Payments Operation team is part of Corporate Investment Banking’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.

As the Vice President within the Global Investigation Payments Operation team, you will manage a team of 40-50 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations WHEM regions. You will have a direct reporting line into the Head - Global Investigations and will be directly be responsible for driving projects & change readiness along with added responsibilities of the day to day operations, including transaction processing, client service and focus on controls.

Job responsibilities:

• Responsible for meeting client deliverables with a high level of timeliness and accuracy. Change Readiness & Efficiency Project pertaining to PRPC.
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regular reviews of procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Foster and champion high performance culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
• Responsible for leading and managing multiple projects. Identifies department strategy and plans related to broader organizational goals and direction.
• Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Manages overall Performance Management and Talent Review process.

Required qualifications, skills and capabilities:

• Graduate with minimum 10 years of work experience in a financial institution.
• Experience in managing a team over 10 employees.
• Working knowledge of various aspects of International Payment Processing Operations.
• Working Knowledge of SWIFT & international payment conventions & practices is a must.
• Good ability to build strong business relationships within the site and across the business.
• Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus. Strong soft skills and analytical skills.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Preferred qualifications, skills and capabilities:

• Master’s Degree (e.g. CA, ICWA, and MBA) with 7 years of post-qualification experience
• Project Management/Implementation & UAT experience would be preferred.
• Prior experience in client & third party bank investigations will be an added advantage.